L3Harris Technologies is seeking an Associate IT Business Security Analyst to support the secure, standardized, and measurable operation of its ServiceNow platform and ONEHub. The role governs platform changes and demands, coordinates cross-functional IT involvement, develops trusted KPI reporting, supports audit readiness, and promotes adherence to ITSM processes.
Serve as a governance and architectural control point for ServiceNow demands, enhancements, integrations, and platform changes
Review requests to ensure they align with approved architecture, security controls, ServiceNow standards, business priorities, and a consistent ONEHub experience
Govern changes to ONEHub, helping maintain secure access, standardized design and navigation, consistent functionality, and a cohesive user experience
Coordinate engagement across ServiceNow, security, infrastructure, identity and access management, integration teams, application owners, and business stakeholders
Identify, document, and track integration, access, data, security, and operational dependencies before changes are released
Support role-based access control reviews and least-privilege access practices for ServiceNow users, groups, and integrations
Help identify security, privacy, compliance, and operational risks; document findings and escalate concerns through established governance channels
Own and maintain the ServiceNow KPI framework, reporting governance practices, and data-integrity standards
Develop and validate trusted metrics that support leadership decision-making, including SLA performance, mean time to resolution (MTTR), backlog health, outage impact, demand volume, and process adherence
Review reports and dashboards for accuracy, consistency, appropriate definitions, and alignment with approved data sources
Provide actionable insights to leadership on performance trends, process gaps, risks, improvement opportunities, and platform adoption
Support audit readiness by maintaining evidence, documentation, approval records, control reports, access-review artifacts, and compliance tracking
Help ensure ServiceNow technical teams follow defined processes, standards, and expectations across ITSM areas such as Incident, Request, Problem, Change, Knowledge, and Configuration Management
Partner with technical leads to identify process exceptions, recurring control failures, and opportunities to improve quality, compliance, and delivery speed
Maintain governance documentation, including review checklists, process standards, risk logs, architecture decisions, and reporting definitions
Qualification
Required
To be eligible, applicants must be pursuing a Bachelor's degree in Cybersecurity, Information Systems, Business Analytics, Computer Science, Computer Information Systems or related field or have completed their Bachelor's degree within the last 12 months, regardless of age
Preferred
Ability to interpret data, identify trends, and communicate findings to technical and business stakeholders
Basic knowledge of cybersecurity and risk concepts, including access control, least privilege, authentication, authorization, data protection, and compliance
Basic understanding of software delivery, testing, integrations, IT service management, and change management
Strong attention to detail, particularly when reviewing data, documenting controls, and tracking approvals or risks
Exposure to ServiceNow, ITSM, governance-risk-compliance practices, security operations, identity and access management, or enterprise reporting
Familiarity with KPIs such as SLA attainment, MTTR, backlog aging, outage impact, incident trends, and service performance
Coursework, internship, certification, or project experience in data analysis, cybersecurity, business analysis, IT governance, or process improvement
Familiarity with Agile, Scrum, ITIL, SDLC, and audit or compliance concepts
ServiceNow Certified System Administrator (CSA), ITIL Foundation, Security+, or willingness to pursue relevant certification within the first year
Benefits
L3Harris Technologies provides platform management system solutions for armed forces.
Glassdoor
3.6
Founded in 1895
Melbourne, Florida, USA
10001+ employees
https://www.l3harris.com
L3Harris Technologies provides platform management system solutions for armed forces.
