Comcast Cybersecurity: National Network Surveillance Technician
Pennsylvania, United States
Full-time
Onsite
$19.91/hr - $46.67/hr
Entry, Mid Level
Comcast is a Fortune 30 global media and technology company, seeking a National Network Surveillance Technician. This role involves performing a wide range of functions related to cybersecurity, including mitigating security incidents and providing education on security threats to both internal partners and external customers.
Utilize multiple software systems and applications to support Operations
Assist Comcast customers in recovery from fraudulent activity and attacks against them within the Comcast domain
Assist other Comcast teams in understanding and addressing security, policy, service, fraud, and compliance issues
Enforcing Comcast’s Acceptable Use Policy
Addressing incoming operation tickets accurately and in a timely manner
Answer Tier 3 incoming calls, voice mail, chat, and email
Maintain an active presence in all relevant Slack and Teams channels
Remain current on all workflow changes
Recommend process improvements, efficiencies, and course of action, when necessary
Prioritizes workload and manages multiple time sensitive issues
Demonstrates flexibility and adaptability to the changing needs of the business
Is actively engaged in continuing education
Adheres to SPA Operations Guiding Principles
Regular, consistent, and punctual attendance
Consistently maintains (or exceeds) defined Scorecard metrics
Other duties and responsibilities as assigned
Qualification
Required
Comcast experience required for this position
This position is ineligible for visa sponsorship
To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future
Excellent verbal, written and interpersonal communication skills with both technical and non-technical audiences
Highly organized and detail oriented
Be able to speak to virus/malware, spam/phishing, identity theft and other risks to the security and privacy of computer users, including common attack vectors and best practices designed to combat such threats
Experience with remote troubleshooting
Experience with Remedy, IOP, ServiceNow, Columbo, or similar ticketing software
Proven analytical & problem-solving abilities
Ability to grasp new technologies quickly and willing to learn new applications/web interfaces
Ability to work in a fast-paced environment
Driven, takes initiative
Positive outlook, collaborator, team player, motivator
Proficiency in the Microsoft Office Suite
Discretion and professionalism are critical
High School Diploma / GED
2-5 Years of relevant work experience
Preferred
Benefits
Best-in-class Benefits
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
Glassdoor
3.8
Founded in 1963
Philadelphia, Pennsylvania, USA
10001+ employees
https://corporate.comcast.com
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
