IBM Consulting builds long-term client relationships and helps organizations shape their hybrid cloud and AI journeys through collaboration, technology, and professional services. The Cyber Management Analyst oversees consulting resources, business operations, and technologies to ensure high-quality cybersecurity service delivery, manage contract performance, and supervise employees and subcontractors.
Deliver High-Quality Services: Ensure consistent delivery of high-quality Cybersecurity Services to clients, meeting their expectations and customer satisfaction measurements. This involves establishing programs and policies to maintain consistent service performance and evaluating customer feedback
Manage Contract/Account Performance: Monitor and manage contract/account financial performance to drive profitable contract and consulting practice business performance for IBM
Oversee Team Performance: Supervise employee and subcontractor work, removing any obstacles that may hinder the team's ability to deliver services successfully
Implement Service Performance Programs: Establish programs and policies to maintain consistent service performance, ensuring high-quality service delivery to clients
Qualification
Required
High School Diploma/GED
Experience working with consulting resources, business operation processes, and technologies required for successful consulting engagement service delivery
Familiarity with establishing programs and policies to maintain consistent service performance and evaluating customer feedback
Exposure to managing contract/account financial performance to drive profitable business outcomes
Experience working with employee and subcontractor work, identifying and addressing obstacles to successful service delivery
Exposure to delivering high-quality Cybersecurity Services, meeting client expectations and customer satisfaction measurements
Active TS/SCI is required
The person will be required to come into the Fort Meade, MD office 5 days a week
US Citizenship Required
Preferred
Bachelor's Degree
Exposure to consulting resources, business operation processes, and technologies required for successful consulting engagement service delivery, including familiarity with establishing programs and policies to maintain consistent service performance
Exposure to delivering high-quality Cybersecurity Services, meeting client expectations and customer satisfaction measurements, with an understanding of the importance of consistent service performance
Exposure to managing contract/account financial performance to drive profitable business outcomes, including supervising employee and subcontractor work to ensure successful service delivery
Benefits
Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
401(k)
Cash balance pension plan
IBM Employee Stock Purchase Plan
Financial counseling
Life insurance
Short- and long-term disability coverage
Opportunities for performance-based salary incentive programs
12 holidays
Minimum 56 hours sick time
120 hours vacation
12 weeks parental bonding leave in accordance with IBM Policy
Other Paid Care Leave programs
Paid family leave benefits to eligible employees where required by applicable law
Training and educational resources on our personalized, AI-driven learning platform
Opportunities to grow skills and obtain industry-recognized certifications to achieve career goals
Diverse and inclusive employee resource groups
Giving and volunteer opportunities
Discounts on retail products, services, and experiences
IBM provides technology and consulting, including software, infrastructure systems, and cloud-based solutions.
Glassdoor
3.9
Founded in 1911
Armonk, New York, USA
10001+ employees
http://www.ibm.com
IBM provides technology and consulting, including software, infrastructure systems, and cloud-based solutions.
