IBM is a global consulting and technology services company that helps clients with business and technology transformation. The Cyber Management Analyst will oversee consulting resources, business processes, and technologies to support high-quality cybersecurity service delivery, while managing contract performance and supervising employees and subcontractors.
**Deliver High-Quality Services:** Ensure consistent delivery of high-quality Cybersecurity Services to clients, meeting their expectations and customer satisfaction measurements. This involves establishing programs and policies to maintain consistent service performance and evaluating customer feedback
**Manage Contract/Account Performance:** Monitor and manage contract/account financial performance to drive profitable contract and consulting practice business performance for IBM
**Oversee Team Performance:** Supervise employee and subcontractor work, removing any obstacles that may hinder the team's ability to deliver services successfully
**Implement Service Performance Programs:** Establish programs and policies to maintain consistent service performance, ensuring high-quality service delivery to clients
**This person will be required to come into the Fort Meade, MD office 5 days a week**
Qualification
Required
High School Diploma/GED
Experience working with consulting resources, business operation processes, and technologies required for successful consulting engagement service delivery
Familiarity with establishing programs and policies to maintain consistent service performance and evaluating customer feedback
Exposure to managing contract/account financial performance to drive profitable business outcomes
Experience working with employee and subcontractor work, identifying and addressing obstacles to successful service delivery
Exposure to delivering high-quality Cybersecurity Services, meeting client expectations and customer satisfaction measurements
Active TS/SCI is required
US Citizenship Required
Travel required
Up to 20% or 1 day a week
**This person will be required to come into the Fort Meade, MD office 5 days a week**
Preferred
Bachelor's Degree
Exposure to consulting resources, business operation processes, and technologies required for successful consulting engagement service delivery, including familiarity with establishing programs and policies to maintain consistent service performance
Exposure to delivering high-quality Cybersecurity Services, meeting client expectations and customer satisfaction measurements, with an understanding of the importance of consistent service performance
Exposure to managing contract/account financial performance to drive profitable business outcomes, including supervising employee and subcontractor work to ensure successful service delivery
Benefits
Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs
Paid family leave benefits to eligible employees where required by applicable law
Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
IBM provides technology and consulting, including software, infrastructure systems, and cloud-based solutions.
Glassdoor
3.9
Founded in 1911
Armonk, New York, USA
10001+ employees
http://www.ibm.com
IBM provides technology and consulting, including software, infrastructure systems, and cloud-based solutions.
