Cyber Security Agent

USA - Arizona, Tempe

Full-time

Onsite

Entry Level

Gen is a global leader in digital safety, committed to ensuring secure navigation in the digital world. The Cyber Security Support AGent will drive customer satisfaction by handling inquiries related to product support and account management across Norton and LifeLock offerings, utilizing strong interpersonal skills and product knowledge to assist customers effectively.

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Responsibilities

Builds strong rapport by utilizing relating skills, asking clarifying questions and assisting customer needs
Able to think quickly and move quickly through multiple systems to solve customers’ Norton and LifeLock questions
Demonstrates a high degree of empathy, compassion, and professional kindness with all members
Demonstrates a high skill level of relationship building by using needs based selling techniques and sharp communication skills
Resolves any member conflict or dissatisfaction with products or services to ensure continued member loyalty
Demonstration of excellent written and verbal skills; proven track record of member interaction
Builds rapport and confidence with the member by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our service
Displays a thorough knowledge of products, services and the industry to resolve issues without escalating to higher levels of management

Qualification

Required

HS Degree or equivalent and 2 years related experience, customer service, in a call center environment. A college degree can be substituted for experience
Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security
Ability to follow, adheres and abide by all Norton Lifelock information and security policies, procedures and practices