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Customers Bank
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January 27, 2026
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Cyber Security Risk Analyst

Malvern, PA
Full-time
Hybrid
Entry, Mid Level
Customers Bank is a super-community bank focused on delivering exceptional customer experiences. The Cyber Security Risk Analyst will develop and maintain information security documentation, execute testing procedures for security controls, and collaborate with various teams to ensure compliance and risk mitigation.
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Responsibilities

  • Develop and maintain workflows to create, maintain, and update information security documentation in support of internal and external audit requirements
  • Execute testing procedures to assess the design and effectiveness of key information security controls across business units, technology, and operational processes. Track control effectiveness and KRI/KPI for inclusion in risk assessment reports
  • Document test results, identify control deficiencies, and provide clear recommendations for remediation. Identify and track exceptions to the Bank’s security policies and procedures
  • Assist information security team with gathering evidence/artifacts for internal and external audits
  • Work closely with business process owners, auditors, compliance, and risk teams to ensure timely resolution of identified issues
  • Participate in ongoing monitoring and follow-up activities to confirm remediation effectiveness and sustainability

Qualification

Required

  • 2+ years of experience in internal audit, cyber security, or IT risk management
  • Knowledge of information security and IT risk control frameworks (e.g., COSO, COBIT, NIST)
  • Understanding of financial, operational, and IT control environments
  • Strong analytical skills with attention to detail and accuracy
  • Excellent written and verbal communication skills
  • Bachelor's degree in information systems, cyber risk, or related field

Preferred

  • Understanding of information technology infrastructure (networking, Active Directory, backups, etc.) and security concepts (role-based access control, least privilege, defense in depth, etc.)
  • Experience in developing and maintaining documentation strategies for information security policies, standards, and operating procedures
  • Proficiency with Microsoft Office applications (Excel, Word, PowerPoint)
  • Develop and maintain working relationships with audit, GRC, and IT teams to promote continuous control awareness and improvements
  • Professional certifications such as CIA, CISSP, CISA, Microsoft certifications, or CRMA
  • Experience in Banking, financial services, or other highly regulated industries

Benefits

Customers Bank offers commercial, consumer, and specialty banking services.
Glassdoor
Founded in 1997
Washington, District of Columbia, USA
501-1000 employees
https://www.customersbank.com/
Customers Bank offers commercial, consumer, and specialty banking services.
Glassdoor
Founded in 1997
Washington, District of Columbia, USA
501-1000 employees
https://www.customersbank.com/