American Express is a company with a long history of innovation and a commitment to its customers. They are seeking an ambitious ServiceNow System Administrator & Product Owner to join their IT Service Management team, focusing on the administration of the ServiceNow platform and product ownership responsibilities.
Support the configuration, maintenance, and daily administration of the ServiceNow ITSM platform, ensuring reliable and secure operations.
Assist in optimizing CMDB ingestion processes and sustaining CMDB health, focusing on data completeness, accuracy, and alignment with IT governance standards.
Implement and manage Service Graph Connectors to automate public and private cloud discovery (e.g., AWS, Azure, GCP, VMware), ensuring real-time visibility into infrastructure assets.
Use Agent Client Collector (ACC) and discovery tools to identify and reconcile on-premises and cloud-based IT assets into the CMDB.
Support efforts to identify and remove shadow IT software through Service Graph Connector insights, ensuring all discovered assets are properly cataloged, compliant, and secured.
Optimize and enforce mandatory data attributes to ensure IT asset completeness and accuracy, collaborating with governance teams to define data standards and validation rules.
Partner with senior Product Owners to define and refine business requirements, user stories, and acceptance criteria for ITSM enhancements.
Support platform roadmap execution, including testing, deployment, and validation of ServiceNow updates and new capabilities.
Contribute to the creation and maintenance of operational best practices and audit-ready process documentation.
Participate in backlog grooming, sprint planning, and stakeholder review sessions to ensure alignment between ITSM goals and business priorities.
Assist in documenting security assessments, findings, and remediation actions, providing visibility into the organization’s IT asset risk posture.
Ensure compliance with ITIL and NIST standards, as well as regulatory requirements applicable to the financial sector.
Help maintain governance controls for data integrity, lifecycle management, and shadow IT remediation through ServiceNow workflows and automation.
Create and maintain technical and operational documentation for CMDB and discovery processes, data models, and integration flows.
Generate data quality and compliance reports to support audits, internal reviews, and continuous improvement initiatives.
Contribute to user training materials, knowledge articles, and best-practice guides to promote adoption and data stewardship across teams.
Qualification
Required
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience).
2–4 years of experience in ServiceNow administration, ITSM operations, or related IT support roles.
Experience with creating and managing Rally stories throughout its lifecycle.
Data analytical skills including MS Excel, Python etc.
Foundational knowledge of ServiceNow platform administration, scripting, and integrations.
Basic understanding of infrastructure components servers, storage, networks, operating systems, and virtualization platforms.
Awareness of cybersecurity concepts, endpoint protection, and shadow IT management.
Familiarity with data governance, CMDB modeling, and IT asset lifecycle management.
Understanding of ITIL principles and service management processes.
Eager to learn and grow technical expertise in ServiceNow and ITSM platforms.
Strong problem-solving, analytical, and communication skills.
Organized, detail-oriented, and able to manage multiple priorities.
Collaborative and proactive, with a focus on continuous improvement and data accuracy.
Demonstrates initiative, accountability, and a customer-centric mindset.
Preferred
Exposure to Service Graph Connectors, Discovery, CMDB, ITAM, or ITOM modules preferred.
Experience or familiarity with cloud environments (AWS, Azure, GCP) and agent-based discovery tools is a strong plus.
ServiceNow Certification is preferred
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
Glassdoor
4.2
Founded in 1850
New York, New York, USA
10001+ employees
http://www.americanexpress.com
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
