Cybersecurity Field Service Engineer

Pittsburgh, PA

Full-time

Hybrid

New Grad, Entry Level

Emerson is a global leader in automation technology and software, seeking a Cybersecurity Field Engineer to help protect critical infrastructure in the power and water industries. The role involves performing cybersecurity engineering functions related to the installation, service, and maintenance of Emerson’s cybersecurity products.

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Responsibilities

Gain significant knowledge on company products through existing training programs, hands-on experience, and individual concerted effort
Analyze and solve engineering problems associated with our cybersecurity systems
Assist in carrying out complex engineering assignments under the direction of more senior field engineers
Develop and maintain good customer relationships with a focus on delivering total customer satisfaction
Participate in the writing, review, and revision of field related and/or operational procedures
Participate in team assignments aimed at problem resolution, project/product familiarization, and product testing and evaluation
Provide complete and timely reports on all activities with emphasis on defining problems encountered, services rendered, and customer reaction to the supplied product and services

Qualification

Required

Bachelor's degree in Engineering, Computer Science, or related field
0-2+ years of experience
Be willing and able to travel up to 80% of the time
Strong communication and customer service skills
Authorized to work in the United States without sponsorship now and in the future