Detection & Investigation Associate

Strongsville Technology Center (OH537)

Full-time

Remote

$45K/yr - $105K/yr

Entry, Mid Level

PNC is a financial service company providing bank deposits products and services to its community. The Detection & Investigation Associate is responsible for investigating and mitigating suspicious bank activities, controlling and preventing losses related to fraud and AML. This role involves analyzing transactions for potential fraud, collaborating with internal and external stakeholders, and maintaining documentation of investigations.

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Responsibilities

Strong understanding of ACH and Wires and how they are processed. Including the backend processing systems such as PEP+ and ACIS.
Background or experience of PINACLE (Online Commercial Banking)
Strong proficiency on the PC with the ability to quickly learn multiple applications
Strong communication skills, both verbal and written is required
Review/analyze transactions for possible fraud
Work with team to address daily service level expectations and ensure electronic payments are expedited for same day review
Work with service partners to complete the processing of payments after an escalated review
Communicate with internal service partners
Assist with a daily QA process for regular reviews of alerts
Maintain strong quality control protocols
Keep current on PNC/industry best practices, laws, regulations and guidance
Participate in internal/external exams
Work on special projects and other duties as assigned
Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff.
Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements.
Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate.
Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners.
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.
Responsible for investigation and/or mitigation of suspicious bank activity, control and prevention of losses related to fraud, AML and /or organizational risk.
Based on root cause, assists in the development and implementation of internal controls to identify suspicious and/or prevent illegal activities and to recover any incurred losses, which may be significant. Identifies gaps and control enhancements that at times have a large monetary impact on the organization.
Independently works with internal and external stakeholders (local, state and federal authorities, agencies and other financial institutions) on matters relating to fraudulent/illegal activities where appropriate.
Performs the investigation of identified activity. Makes determination as to whether the activity is reportable or requires additional escalation, based on standard criteria and/or independent judgment. Completes the required documentation.
Prepares and maintains appropriate documentation of investigation performed.

Qualification

Required

Strong understanding of ACH and Wires and how they are processed. Including the backend processing systems such as PEP+ and ACIS.
Background or experience of PINACLE (Online Commercial Banking)
Strong proficiency on the PC with the ability to quickly learn multiple applications
Strong communication skills, both verbal and written is required
Review/analyze transactions for possible fraud
Work with team to address daily service level expectations and ensure electronic payments are expedited for same day review
Work with service partners to complete the processing of payments after an escalated review
Communicate with internal service partners
Assist with a daily QA process for regular reviews of alerts
Maintain strong quality control protocols
Keep current on PNC/industry best practices, laws, regulations and guidance
Participate in internal/external exams
Work on special projects and other duties as assigned
Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff.
Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements.
Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate.
Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners.
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.
Responsible for investigation and/or mitigation of suspicious bank activity, control and prevention of losses related to fraud, AML and /or organizational risk.
Based on root cause, assists in the development and implementation of internal controls to identify suspicious and/or prevent illegal activities and to recover any incurred losses, which may be significant. Identifies gaps and control enhancements that at times have a large monetary impact on the organization.
Independently works with internal and external stakeholders (local, state and federal authorities, agencies and other financial institutions) on matters relating to fraudulent/illegal activities where appropriate.
Performs the investigation of identified activity. Makes determination as to whether the activity is reportable or requires additional escalation, based on standard criteria and/or independent judgment. Completes the required documentation.
Prepares and maintains appropriate documentation of investigation performed.
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors