Ulta Beauty is a beauty retailer with an Asset Protection team focused on shrink mitigation, safety initiatives, and protecting company assets. The GSOC Analyst, EPICenter monitors, triages, analyzes, and supports enterprise-impacting escalations while coordinating incident response, risk intelligence, stakeholder communications, and investigations.
Initial triage and response for enterprise impacting escalations to the EPICenter
Identify and utilize the correct internal resources for monitoring and responding to escalations and threat/risk intelligence
Remotely monitor Ulta Beauty assets and respond to systemic escalated risks
Effectively demonstrate and utilize operational competencies as it relates to the Everbridge platform
Provide the appropriate level of insight and risk analysis to stakeholders through a mix of outbound phone, email contact channels and internal tracking mechanisms
Lead in the communication of real-time intelligence to respective stakeholders during qualified incidents
Ownership of EPICenter communication and documentation for applicable post care incident workflows
Partner and provide support to the EPICenter Operations Manager on elevated or complex issues
Support and document incidents and investigations as assigned
Meet assigned quality metrics, service level and performance goals
Qualification
Required
Associates degree or equivalent experience
Minimum of 1 year of experience in Asset Protection, Security, Crisis Management, Customer Service or related function
Requires experience utilizing PC software including Microsoft Word, Excel, and PowerPoint
Expertise in reviewing multiple datapoints, via web tools/intelligence software
Solid working knowledge of current Asset Protection technology (MS Office, Burglar Alarms, Networks, BI, CCTV, case management software, exception-based reporting etc.)
Possesses solid business acumen, judgement and the highest ethical character
Proven ability to make good decisions under pressure
Must have strong planning, organization, collaboration, and decision-making skills
Must have the ability to compile and analyze data across multiple data systems and/or corporate business partners in a logical sequence of information
Must have ability to communicate information both verbally and in writing in a concise, detailed, and accurate fashion within a call center or security operations center environment
Must be able to multi-task, and prioritize time sensitive deadlines
This position is based at the Ulta Beauty Corporate Office in Bolingbrook, IL and is an on-site position
Preferred
Prior call center or security operations experience a plus
Benefits
Eligible full-time associates may earn additional compensation pursuant to the Company’s bonus plan.
Paid time off for full-time positions
Health benefits for full-time positions
Dental benefits for full-time positions
Vision benefits for full-time positions
Life benefits for full-time positions
Disability benefits for full-time positions
Ulta Beauty is a beauty retailer that offers a wide range of products including cosmetics, fragrances, skincare, and hair care.
Glassdoor
3.3
Founded in 1990
Bolingbrook, Illinois, USA
10001+ employees
https://www.ulta.com
Ulta Beauty is a beauty retailer that offers a wide range of products including cosmetics, fragrances, skincare, and hair care.
