Identity & Access Management Analyst

Plymouth, MA

Full-time

Onsite

Entry Level

Rockland Trust is seeking a detail-oriented and collaborative Identity & Access Management (IAM) Analyst to join our Information Security team. This role is responsible for supporting the Bank’s access governance framework by administering user access, conducting access reviews, and ensuring compliance with internal policies and regulatory requirements.

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Responsibilities

Administer user access across internal systems, third-party applications, and core banking platforms, including provisioning, de-provisioning, access modifications, password resets, and profile updates
Conduct scheduled user access reviews and coordinate certification with business stakeholders
Monitor and manage Identity & Access Management requests, ensuring timely and accurate processing
Review daily, weekly, and monthly security reports to identify and address access-related risks
Provide support for security-related inquiries via phone, email, and ticketing systems
Assist with internal and external audit requests by gathering and providing required documentation and evidence
Manage Active Directory objects, including user accounts, security groups, and distribution groups
Support user lifecycle management processes, including onboarding, role changes, and offboarding
Maintain current knowledge of IAM best practices and contribute to process improvements and documentation updates
Participate in special projects and support additional security initiatives as needed
Promote adoption of new security tools, processes, and policies to strengthen the Bank’s security posture
Ensure all activities comply with Bank policies, operating standards, and regulatory requirements

Qualification

Required

Associate degree in Computer Science, Information Security, or a related field (or equivalent experience/certification)
Minimum of 1 year experience in identity management, IT support, or related roles
Strong customer service, interpersonal, and written/verbal communication skills
Excellent analytical, organizational, and problem-solving abilities
Ability to manage multiple priorities, meet deadlines, and work independently with minimal supervision
Collaborative team player with strong attention to detail
Proficiency in Microsoft Office applications
Ability to support users with varying levels of technical proficiency
Foundational knowledge of Information Security principles and IT systems