Guild Mortgage Company is a mortgage banking firm dedicated to providing affordable home financing. The Application Intake Analyst plays a crucial role in supporting IT General Controls by coordinating the intake and assessment of new applications and ensuring alignment with regulatory requirements.
Coordinate the application intake and onboarding process for new applications, system enhancements, integrations, and SaaS solutions
Serve as a central coordination point between business owners, IT, Information Security, Risk, Compliance, Vendor Management, and IT General Controls teams
Serve as a primary IAM subject matter resource within application intake, ensuring identity, authentication, authorization, role design, and provisioning requirements are clearly defined and documented
Evaluate application requests to determine access control models, user population, privileged access requirements, service accounts, and integration with enterprise IAM solutions (e.g., SSO, MFA, directory services)
Review intake submissions for completeness, accuracy, and alignment with established governance standards and technology roadmaps
Assess and document ITGC, SDLC, security, privacy, and compliance impacts associated with application requests
Facilitate risk-based triage and routing of application requests to appropriate review bodies (e.g., architecture review, security review, data privacy, vendor risk, change management)
Ensure application requests are aligned with systems development lifecycle (SDLC) and change management methodologies, including documentation of scope, ownership, data classification, and control requirements
Maintain intake artifacts such as process flows, intake records, decision logs, and governance documentation
Support the design, documentation, and execution of preventive and detective controls associated with application onboarding and change activities
Assist with identifying gaps, control deficiencies, or process breakdowns related to application intake and onboarding
Track intake metrics, SLAs, and KPIs to support continuous improvement and management reporting
Partner with IT Governance to ensure application onboarding aligns with SSAE18 SOC2 Type2, NIST, and internal policy requirements
Support audit and examination activities by providing intake documentation, evidence, and walkthrough support
Contribute to ongoing enhancements of intake processes, templates, tools, and governance workflows
Participate in special projects and continuous improvement initiatives related to IT governance and application lifecycle management
Perform other duties as assigned
Qualification
Required
Bachelors Degree directly related to the position or equivalent, required
Demonstrate ability to analyze and manipulate data across various sources including excel, CRMs, and online repositories
Ability to create, improve, and maintain processes in the IT Division (process modelling and procedure development experience desired)
Advanced skills in MS Office required
Understanding of systems development lifecycle and change management concepts
Understanding of financial institution governance and regulations including SSAE16/18, and ITIL/COBIT
Ability to stay organized and effectively manage completion of assigned tasks
Excellent written and oral communication and presentation skills
Ability to summarize and condense large amount of information and data for executive synopsis
Willingness to take ownership of certain processes, projects and deliverables
Customer focused and results oriented
Ability to establish and meet critical deadlines
Ability to prioritize multiple activities and complex project simultaneously
Ability to research and resolve problems
Excellent verbal and written communication skills required
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
Commitment to company values
Preferred
Experience working in a regulated environment (financial services, mortgage, banking, or similar) preferred
Identity and Access Management experience desired
Experience with Entra (Azure AD), Okta, Optro (formally Audit Board), Fresh Services, Smartsheets, and Jira preferred
Benefits
Medical
Dental
Vision
Life insurance
AD&D
LTD
401(k) with employer match
Guild Mortgage is a growing mortgage company that offers residential mortgage products as well as local in-house origination and servicing.
Glassdoor
3.7
Founded in 1960
San Diego, California, USA
5001-10000 employees
http://www.guildmortgage.com/
Guild Mortgage is a growing mortgage company that offers residential mortgage products as well as local in-house origination and servicing.
