IT Disaster Recovery & Infrastructure Governance Lead – Americas

West Chester, PA

Full-time

Onsite

$66K/yr - $118K/yr

Entry Level

Jabil is a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. They are seeking an experienced IT Disaster Recovery & Infrastructure Governance Lead to support the Americas region by driving IT disaster recovery readiness and overseeing infrastructure risk management processes.

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Responsibilities

Own and manage IT Disaster Recovery (DR) activities for the Americas region, including DR plan creation, maintenance, and execution
Coordinate and conduct regular DR exercises, ensuring results are documented, reviewed, and actioned
Identify and drive improvements to DR plans, processes, tools, and documentation, ensuring continuous alignment with: Changing technology landscapes, Organizational needs, Environmental and operational risks, Practical adoption and cost–risk balance
Participate in real disaster events, supporting IT service restoration and Crisis Command Center operations as required
Ensure all IT service continuity processes comply with IT governance policies and standards
Work closely with Application teams, Site IT, Infrastructure teams, and Global Cybersecurity and Compliance to understand and validate disaster recovery and infrastructure resilience requirements
Act as a key liaison to ensure infrastructure risks and dependencies are understood and addressed early
Support leadership communication during DR exercises and incidents
Oversee the IT Infrastructure Services Risk and Exception Management Process, acting as a Risk Manager, ensuring that the process is managed and maintained
Ensure governance processes are followed and exceptions are formally reviewed and approved, working closely together with Global Cybersecurity and Compliance
Maintain visibility into regional infrastructure risks and compliance posture
Lead and conduct IT infrastructure assessments across sites to identify: Non-compliance with standards and policies, Gaps in resilience, lifecycle management, or governance
Oversee and track gap remediation activities, working with site and central IT teams to ensure timely closure
Support continuous improvement of IT infrastructure lifecycle policies and assessment methodologies
Ensure all personnel with defined IT service continuity responsibilities are adequately trained and capable of fulfilling their roles
Contribute to the development and delivery of training, awareness, and documentation related to DR, governance, and infrastructure compliance

Qualification

Required

Bachelor's degree or higher in Computer Science, Information Technology, or a related field
1–3 years of experience in IT Disaster Recovery, IT service continuity, or IT compliance
Hands-on experience with IT service continuity and disaster recovery planning
Strong understanding of IT Disaster Recovery frameworks and methodologies
Working knowledge of international Business Continuity and IT Service Continuity standards, including ISO-based BCM frameworks
Ability to plan and perform work in accordance with user requirements and team standards
Excellent verbal and written communication skills
Strong presentation skills, including preparation of reports, presentations, and executive communications
Fluent in English (required); experience communicating with senior leadership and executives is a definite advantage
Open-minded, practical, and agile in adapting to change
Proactively shares ideas and knowledge; demonstrates innovative and continuous-improvement mindset