IT Technical Advisor - IAM/AAM

Toronto, Ontario, Canada

Full-time

Hybrid

Entry Level

Intact is committed to empowering its employees and fostering a resilient workplace. The IT Technical Advisor - IAM/AAM role involves overseeing the management of identity and access management services, collaborating with various teams to enhance security and user experience, and contributing to the continuous improvement of IAM/AAM solutions.

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Responsibilities

Oversee the end-to-end management of IAM (Identity and Access Management) and AAM (Authentication and Authorization) services, ensuring they meet the evolving needs of our Broker and Customer communities
Collaborate with stakeholders to gather requirements and define the roadmap for IAM and AAM services
Ensure the implementation of best practices in IAM and AAM to maintain high security and seamless user experiences
Monitor and maintain the performance, security, and reliability of IAM and AAM services
Coordinate with Infra teams and IT architects to implement and update IAM and AAM solutions
Provide support and assistance to senior team members in implementing and managing security solutions
Work closely with clients to understand their security needs and assist in deploying IAM and AAM solutions
Collaborate with cross-functional teams to ensure seamless integration and functionality of security systems
Contribute to technical documentation and training materials
Participate in team meetings and support the team with diverse tasks as needed
Assist in conducting risk assessments and vulnerability assessments
Follow up on requests / incidents using service management tool and change control procedures to deploy new security rules, guarantee complete resolution of problems and accelerate incident recovery time
Stay informed about industry trends and advancements in identity and access management technologies to proactively enhance our services

Qualification

Required

University degree/College diploma in related field or any combination of equivalent education and experience
1-3 years experience in the end-user technical domain of expertise, supporting end-user services, products and solutions
Strong understanding of cybersecurity fundamentals
Basic knowledge of networking concepts and protocols
Familiarity with programming or scripting languages (e.g., Python, Java, or similar)
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills
Ability to work both independently and collaboratively within a team
A keen desire to learn and develop new skills in cybersecurity and IBM security products
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country
No Canadian work experience required however must be eligible to work in Canada

Preferred

ITIL® v3 Certification desirable
Relevant certifications are a plus

Benefits

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We created a purpose-driven company based on Values and a belief that insurance is about people, not things.

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