PNC is a leading financial services company that values its employees as its greatest asset. The Security Associate role involves overseeing alarm monitoring and security systems to ensure the safety and security of PNC locations nationwide, requiring strong technical aptitude and problem-solving skills.
Oversee activities across PNC’s regional alarm monitoring centers located in Pittsburgh, PA and Alabama
Vet, analyze, and mitigate a high volume alarms, covering both security incidents and system alerts
Conduct alarm programming, testing, and configuration to ensure proper operation
Investigate and resolve issues related to access control events and system notifications
Diagnose and troubleshoot equipment malfunctions, including door held open events, device failures, or alarm panel problems
Monitor, assess, and respond to alarms, access control alerts, and system notifications
Perform system configuration, programming, and troubleshooting for alarms and access control platforms
Maintain accurate documentation and support updates to SharePoint sites
Use data and metrics to support operational decisions and report insights through Excel and PowerPoint
Qualification
Required
Strong technical aptitude and comfort working with multiple software platforms simultaneously
Demonstrated expertise in Microsoft SharePoint, Excel, and PowerPoint
Ability to analyze data, identify trends, and communicate insights clearly
Excellent problem solving skills with a focus on troubleshooting system issues
Ability to work in a fast paced environment managing high alarm volumes and multiple priorities
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelors
Preferred
Experience with alarm systems, access control systems, or physical security technologies
Background in monitoring centers, security operations, or help desk/technical support
Familiarity with AMAG, Synetree, Securistat, Jira, or Triega
Access Control (AC), Building Architecture, Communication, Customer Solutions, Disaster Recovery Planning, Information Security, Network Security, Physical Security, Physical Security Systems, Risk Assessments, Security Technologies, Team Player
Analytical Thinking, Effective Communications, Information Assurance, Information Security Management, Information Security Technologies, IT Environment, IT Standards, Procedures & Policies, IT Systems Management, Problem Solving, Software Security Assurance
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
PNC is a financial service company providing bank deposits products and services to its community.
Glassdoor
3.6
Founded in 1845
Pittsburgh, Pennsylvania, USA
10001+ employees
http://www.pnc.com
PNC is a financial service company providing bank deposits products and services to its community.
