Johnson Controls is hiring a Security Systems Technician (Programmer) to provide remote programming and technical support for alarm panels, communicators, and video equipment. The role handles account setup, troubleshooting, data accuracy, and placing accounts into service for monitoring.
Take inbound phone calls from technicians requesting assistance with programming customer alarm panels, communicators, or video equipment through remote DLL
Input specific information into new or existing accounts based on technician requests or scope of work
Register communicators and ensure accurate communication between the customer location, JCI receivers, and Mastermind
Complete data entry in programming systems and MM when required
Research and investigate technical issues, then respond back to the appropriate parties by phone
Ensure MM data and panel programming are accurate and place accounts in service to be monitored in the CMC
Support additional duties as assigned
Take ownership of accurate outcomes by verifying programming details, account data, and communicator registration before closing out each request
Stay close to the work by listening carefully to Field Technicians, gathering the right information quickly, and removing obstacles that slow down service
Use research and candor to solve problems by investigating issues in Mastermind, MM, and panel programming until the root cause is identified and resolved
Work as one team by communicating clearly with technicians and other support partners, sharing updates promptly, and building trust through reliable follow-through
Improve every day by paying attention to recurring issues, learning from each request, and supporting consistent quality control results
Qualification
Required
Ability to multi-task in a fast-paced support environment
Strong customer service, problem-solving, and communication skills
Competency in Microsoft Windows and Microsoft Office
Ability to work as business needs dictate and contribute as a team player
Preferred
High school degree or equivalent
Experience with alarm installation, DLL, technical support, or data processing
Ability to perform technical research to resolve complex problems in DMP panels
1 to 3 years of contact or call center experience
Experience with DMP, Radionics, Focus, SafeWatch, Vista, or DSC panels and their compatible communicators
Benefits
Johnson Controls provides thermal management solutions, mission-critical building systems, and automation infrastructure.
Glassdoor
3.7
Founded in 1885
Cork, Cork, IRL
10001+ employees
http://www.johnsoncontrols.com
Johnson Controls provides thermal management solutions, mission-critical building systems, and automation infrastructure.
