Diebold Nixdorf is a global company that automates, digitizes, and transforms the way people bank and shop. They are seeking a Service Operations Security Technician to provide on-site maintenance and repair services for various security products, ensuring customer satisfaction and adherence to service schedules.
Addresses issues and provides maintenance services according to set schedules and in line with company policy and manufacturer specifications
Assists with and / or performs basic level services on assigned products, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment
Maintaining bolt work and time locks on safes, chests and vaults
Maintaining ATM Cencon locks and mechanical and electrical combination locks
Providing key duplication and lock core replacement
Maintaining after-hour depositories, VAT units, drive-up windows, drawers and sliding windows
Prioritizes service calls based on Service Level Agreements and management direction
Reports equipment discrepancies and chronic issues, escalating to proper support team for resolution
Contacts customers as required to set appointments, update on progress or ensure satisfaction with service delivery / issue resolution
Maintains safety awareness and follows safe behaviors at all times
Maintains a positive attitude to increase customer satisfaction
Qualification
Required
Education or equivalent work experience required
Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Operations Security
Good business English skills (Written and spoken)
Preferred
Locksmithing Licence is preferred, but not required
Benefits
Diebold Nixdorf offers banking solutions and retail technology systems.
Glassdoor
0
Founded in 1859
Canton, Ohio, USA
10001+ employees
http://www.dieboldnixdorf.com
Diebold Nixdorf offers banking solutions and retail technology systems.
