Simon Property Group is a leading retail real estate company, and they are seeking an OIC Communications Specialist to provide exceptional customer service through telephone interactions and support security operations. The role involves monitoring video surveillance systems and collaborating with on-site security personnel to ensure safety across retail centers.
Answer, evaluate, and prioritize incoming telephone and radio calls
Communicate effectively with callers to gather complete information and determine the appropriate level of service, including dispatching police, fire, medical, security, or property management
Collaborate with on-site security personnel to resolve incidents
Provide pre-arrival emergency or medical instructions to law enforcement or fire personnel
Escalate and coordinate incidents with the OIC Supervisor
Interpret site maps, and computer-aided design maps
Familiarize yourself with the layout and current threats and challenges of multiple retail centers
Maintain confidentiality of policies, procedures, emergency response information, and administrative materials
Master several computer applications for data logging, information navigation, and customer support
Understand and follow emergency and evacuation procedures for assigned retail centers
Identify and respond effectively to suspicious criminal activity
Operate and monitor surveillance cameras and programs, ensuring all equipment functions properly
Support record management and data collection efforts, including video documentation and investigation assistance
Maintain an effective video management system and maneuver cameras to document events and assist investigations
Qualification
Required
High school diploma or equivalent
Minimum of two (2) years of experience in a public or private safety organization or dispatching and or call center/customer service experience
At least two (2) years of experience in a video surveillance environment or equivalent training/experience
Demonstrated initiative and ability to handle multiple assignments and meet deadlines
Highly organized and self-motivated to work independently and as part of a team
Proficient in Microsoft Office Word and Excel
Capable of performing regular equipment checks and reporting failures
Ability to operate technical monitoring equipment and manage information security programs
Professional demeanor, good judgment, and discretion
Ability to work overtime and specified shifts in a command center environment
Excellent verbal and written communication skills
Typing proficiency of at least 40 words per minute
Must be able to multitask in between multiple software programs
Ability to complete pre-employment assessments, pass the Emergency Telecommunication Course, background check, drug and alcohol screening, and new hire training program
Availability to work third shift. 12am-8am
Preferred
College degree in Criminal Justice
Emergency telecommunicator certificate- if you do not have your ETC, we provide the opportunity to earn your certificate
Benefits
Simon Property Group is a commercial real estate company operating on platforms that include regional malls and community/lifestyle centers.
Glassdoor
3.3
Founded in 1993
Indianapolis, Indiana, USA
5001-10000 employees
https://www.simon.com/
Simon Property Group is a commercial real estate company operating on platforms that include regional malls and community/lifestyle centers.
