2026 Summer Associate - CM&A Technical Support (St. Petersburg, FL)
St. Petersburg, FL
Full-time
Hybrid
New Grad
Raymond James is one of the largest independent financial services firms in the country, offering trusted advice and tailored strategies for individuals and institutions. The seasonal associate will support the Capital Markets & Advisory Technology Support team by assisting with technology operations, troubleshooting user issues, and documenting processes to ensure smooth technical operations.
Provide general technical and operational support to CM&A team members by documenting, tracking, and assisting with the resolution of support requests
Assist with testing, validation, and implementation of system updates and enhancements for CM&A applications and databases
Create and maintain documentation for technical procedures, workflows, and process improvements
Partner with IT teams and business users to identify, troubleshoot, and help resolve software or data-related issues
Compile and analyze recurring system or process issues to recommend areas for improvement
Contribute to departmental projects, administrative activities, and other assignments as directed by the manager
Works independently on assigned projects and tasks, meeting all delivery deadlines
Operates standard office equipment and uses required software applications
Performs other duties and responsibilities as assigned
Qualification
Required
Pursuing a Degree in Computer Science, MIS or related field with a equivalent combination of education, training and/or experience as approved by Human Resources
General Experience - 4 to 6 months
Ability to manage multiple tasks and meet deadlines in a fast-paced, dynamic environment
Ability to work effectively both independently and collaboratively within a hybrid team structure
Ability to apply attention to detail and accuracy in all assigned work
Ability to deliver excellent customer service and maintain positive working relationships with internal stakeholders
Ability to communicate effectively, both orally and in writing
Ability to establish and maintain effective working relationships
Analytical thinking and problem-solving to assist in identifying and resolving routine technical issues
Communicating clearly and professionally, both verbally and in writing
Using or quickly learning firm-specific tools and support platforms (e.g., Teams, ServiceNow, etc.)
Operating standard office equipment and using or having the ability to learn, required software applications
Preferred
Capital Markets operations and trading systems (preferred but not required)
IT service management principles (ticketing systems, incident response, escalation)
Standard business software applications, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
General concepts of system support, documentation, and process improvement
Fundamental concepts, practices, and procedures of a professional office environment
Benefits
Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors.
