Comcast is the nation’s largest technology provider to small businesses and a leading service provider to the Enterprise market. The Analyst 2, Billing Operations & Solutions role is responsible for configuring, maintaining, and validating data across the company’s systems to ensure the accuracy of customer billing, while developing solutions and managing change requests related to billing operations.
Assists with project planning, implementation support and direction for billing requests and solutions.
Analyzes, communicates, tests and Q/As complex releases and upgrades ensuring zero negative customer impact.
Executes operations change implementation from planning to testing to execution.
Provides support to end users. Identifies problem causes and solutions for billing and operations programs.
Completes complex change requests within the required defined timeframe incurring no late fees and with no unplanned customer or revenue impact.
Coordinates changes with other technology and operational teams when necessary to troubleshoot issues to ensure there are no customer impacts.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Qualification
Required
Bachelor's Degree
2-5 Years of Relevant Work Experience
Implementation Support
Billing Operations
Teamwork
Preferred
Benefits
Best-in-class Benefits
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
