Entergy is a provider of essential services, seeking an Analyst to perform data analyses and implement solutions to drive efficiency. The role involves assisting with performance management metrics and directly interacting with the Customer Organization to develop and track KPIs.
Conduct business and data analysis to ensure accuracy, recognize data inconsistencies/irregularities and report issues to senior analysts and/or leadership
Analyze operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups
Documents analyses using a consistent methodology and nomenclature to ensure that analyses are preserved for future use
Identify business solutions/opportunities and provide recommendations to influence stakeholders using industry and departmental expertise to support best practices. Report on common sources of technical issues or questions and make recommendations to improve the end-user experience
Identify areas of opportunity to improve reports, analytical tools, and self-service capabilities in collaboration with other departments to drive efficiency and support operational decision-making
Adhere to protocols and requirements for data quality assurance and ensure that all analysis, trends and project work are within corporate requirements and SOX controls/compliancy
Interact with department management and leadership throughout the organization to identify issues that warrant future projects
Create & maintain the SharePoint site for the Customer Organization by ensuring it is current and relevant to all key stakeholders
Stay abreast of regulatory or political changes that may impact Entergy policy decision making
Ability to understand and interpret rate tariffs into the billing system as needed. Will work closely with other departments in creation of new rate offerings and give insight into the billing side when needed
Participate in user acceptance testing for a multitude of different projects at any given time, including but not limited to new rate design/new application design
Qualification
Required
Bachelor's Degree in a technical or business-related field required or equivalent work experience
At least 0-2 years of relevant professional experience for Analyst I
At least 2-4 years of relevant professional experience for Analyst II
High degree of proficiency of Microsoft Office: Word, Excel, and PowerPoint
Advanced analytical and critical thinking skills with experience in leading multiple levels of projects and/or assignments
Strong verbal and written communication skills (must be able to communicate with all levels)
Exceptional presentations and reporting skills (suitable for use with executives, regulators, and key constituents outside of the Company)
Must be adept to learning Entergy's customer service/accounting systems including, but not limited to CCS, AMI, Billing Component, or other system applications
Strong adaptability and capacity to work in a fast-paced environment
In-depth understanding of organizational data flow and its use in management decision-making
