Ross Stores, Inc. is a leading off-price retail chain with a commitment to providing an inclusive work environment. The Analyst, Crisis Response (RISC) will play a pivotal role in the Global Security Operations Center by monitoring and analyzing global intelligence to assess potential threats and coordinate crisis responses for the company's operations and personnel.
Creates, reviews, edits, and improves content for communications to recap safety related incidents to field and business partners
Effectively executes the Stores Crisis Management Program by compiling and providing intelligence from remote monitoring, technology and media sources timely and accurately
Works cross-functionally with various business partner teams; acts as a liaison between field and corporate departments
Responsible for holding business partners accountable for providing appropriate updates and adhering to processes during large scale crisis events
Continuously monitor global intelligence sources, analyzing emerging threats that may impact our retail operations and assets
Utilize logic and sound judgment to assess potential impacts on Ross operations to ensure risks are appropriately reviewed and communicated
Draft executive updates, planned event communications, and traveler notifications, when warranted
Monitor and respond to security risks that could potentially affect employees traveling globally and be prepared to offer real-time support and guidance
Intake and assess intelligence alerts to determine potential need to escalate to leadership or notify travelers
Engage third-party intelligence providers and conduct open source research to further assess traveler-related risks, when warranted
Manage the high-volume intake, logging, and communication of incidents, ensuring swift and accurate information dissemination
Coordinate with internal teams and external partners, using logical decision-making to resolve incidents and effectively communicate ongoing situations
Lead and facilitate strategic response calls during incidents, ensuring cross-functional teams are aligned and informed
Develop, implement, and continuously improve crisis response efforts, including updating process guides and participating in regular drills to ensure readiness
Coordinate the deployment of guards to stores in response to threats or serious incidents
Develop post orders, conduct guard check-ins, complete uniform inspections, and leverage CCTV review to ensure guards meet RISC standards
Engage with guard providers to escalate any missed check-ins or guard-related issues
Respond to alarm activations, coordinating with local law enforcement and security teams to ensure prompt resolution
Conduct detailed CCTV video reviews for incidents to provide validation in response to incidents and guide alarm response strategy
Maintain precise and detailed records of incidents, actions taken, and outcomes
Prepare and present high-level reports and analyze data on RISC programs to identify trends and provide actionable insights to leadership
Perform special projects and research as conditions warrant
Qualification
Required
Bachelor's degree is desired, preferably in Criminal Justice, International Relations, Communications, or Business
1-3 years of relevant work experience preferred
Proficiency in and knowledge of computer software including MS Office (Outlook, Word, Excel, and PowerPoint)
Ability to interact professionally and effectively present information to all levels within the team and organization
Enthusiastic, positive, creative, self-motivated, open to feedback
Excellent written and verbal communication skills
Excellent analytical skills and demonstrated ability to solve problems
Must demonstrate the ability to be flexible and adapt to changing priorities
Excellent organizational skills, detail-oriented
Maintains confidentiality concerning all information and projects
Preferred
Benefits
For the last 40+ years, Ross Stores, Inc. has grown from a six-store chain into an $21.1 billion, Fortune 500 Company.
