DISH Network is a provider of television entertainment and technology services. The Analyst/Developer II role focuses on data analytics and reporting to enhance the performance of sales and retention teams, requiring collaboration across various business units to derive actionable insights from data.
Locate and integrate data from various sources, ensuring data accuracy and building comprehensive reporting dashboards for all levels of management within sales and retention teams
Design and implement reporting alerts to proactively monitor for unforeseen spikes, dips, or trend changes in key business metrics
Analyze and interpret trends in sales and retention metrics to provide actionable recommendations for business process improvements and strategy adjustments
Define business problems, collect relevant data, establish facts, draw valid conclusions, and present clear and concise communication to diverse internal departments
Collaborate closely with multiple business units to provide deep technical understanding of the data driving performance, acting as a data subject matter expert
Manage and maintain the data infrastructure for the sales agent variable compensation plan, ensuring accuracy and timely processing of incentive payments
Analyze call center data to recommend and implement call routing strategies that optimize agent efficiency and customer experience
Perform special projects, research, analysis, and presentations at the request of senior DISH leadership
Manage the DISH-wide Tableau Server site, including user permissions, performance optimization, and content management
Qualification
Required
BA/BS in a business or STEM field (information systems, math, finance, accounting) or comparable experience
2+ Years experience in an analyst role using SQL, Tableau Cloud, AWS cloud and other cloud-based data platforms
Tableau and SQL skills required; Amazon Athena, Amazon Redshift and Python experience a plus
Strong analytical thinking and problem-solving skills; familiar with relational database concepts
Demonstrated ability to work independently, proactively identify opportunities for improvement
Attention to detail
Excellent communication, presentation, and documentation skills
Preferred
Experience with machine learning problems (AI / Predictive Analytics) preferred; AI platforms (ex Dataiku, Google AI Studio) a plus
Benefits
Versatile health perks
Flexible spending accounts
HSA
A 401(k) Plan with company match
ESPP
Career opportunities
A flexible time away plan
DISH Network provides television entertainment and technology to customers with its satellite DISH TV and streaming SLING TV services.
