Analyst - Futures E-Trading Connectivity and Support
Chicago, Illinois, United States of America
Full-time
Hybrid
Entry, Mid Level
RBC is a leading bank seeking a Futures Electronic Execution & Connectivity Support specialist to provide technical support and client service. The role involves monitoring electronic trading platforms, managing connectivity solutions, and acting as a liaison between technology teams and clients.
Real time Monitoring & Support: The team provides 24/5 support with holiday coverage and flexibility to work other shifts if necessary.
System Monitoring & Support: Actively monitor electronic trading platforms and connectivity in real-time, including start-of-day and end-of-day checks. Serve as the first line of defense for production issues, managing incidents and coordinating with cross-functional teams (e.g., Algo, FIX, and application development) to ensure system stability and minimal downtime.
Connectivity Management: Design, implement, and maintain digital execution connectivity solutions, ensuring reliable and stable connections for clients.
Troubleshooting & Problem Solving: Diagnose and troubleshoot complex technical issues related to system configuration, functionality, connectivity, and performance. Conduct root cause analysis of failures and implement corrective actions.
Client Interaction & Consulting: Act as an execution consultant to internal trading desks and external clients, providing guidance on platform functionality, use of algorithmic strategies, and market microstructure trends. Gather requirements for new products and custom client features.
Testing & Validation: Coordinate and perform in-depth testing with clients for new products and releases, including post-release validation, to ensure designs meet operational requirements.
Documentation & Compliance: Maintain accurate documentation of processes, configurations, and incidents. Ensure all activities comply with internal policies, industry standards, and regulatory requirements.
Qualification
Required
Strong knowledge of electronic trading systems, messaging protocols (e.g., FIX), and connectivity/networking fundamentals.
Familiarity with Fidessa, TT, CQG, Bloomberg Tradebook & EMSX, and other OMS/EMS providers.
Exceptional analytical and problem-solving abilities to diagnose and resolve complex issues quickly in a high-pressure environment.
A good understanding of financial markets, market structure, and regulatory landscape is essential.
Excellent written and verbal communication skills to interact effectively with traders, engineers, sales teams, and clients.
A Bachelor's degree in a discipline such as Computer Science, Engineering, Physics, or Mathematics (or equivalent work experience) is typical.
Series 3 registration, or the ability to obtain within 6 months.
Preferred
Previous experience in a trading support, application support, or client-facing technology role within the financial industry is generally preferred.
Benefits
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance.
