Analyst - Futures E-Trading Connectivity and Support

Chicago, IL

Full-time

Onsite

Entry, Mid Level

RBC is one of the largest and most successful banks in the world, seeking a Futures Electronic Execution & Connectivity Support specialist. The role involves providing technical support, client service, and product management to ensure efficient electronic trading, acting as a link between technology teams, trading desks, and clients.

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Responsibilities

Real time Monitoring & Support: The team provides 24/5 support with holiday coverage and flexibility to work other shifts if necessary
System Monitoring & Support: Actively monitor electronic trading platforms and connectivity in real-time, including start-of-day and end-of-day checks. Serve as the first line of defense for production issues, managing incidents and coordinating with cross-functional teams (e.g., Algo, FIX, and application development) to ensure system stability and minimal downtime
Connectivity Management: Design, implement, and maintain digital execution connectivity solutions, ensuring reliable and stable connections for clients
Troubleshooting & Problem Solving: Diagnose and troubleshoot complex technical issues related to system configuration, functionality, connectivity, and performance. Conduct root cause analysis of failures and implement corrective actions
Client Interaction & Consulting: Act as an execution consultant to internal trading desks and external clients, providing guidance on platform functionality, use of algorithmic strategies, and market microstructure trends. Gather requirements for new products and custom client features
Testing & Validation: Coordinate and perform in-depth testing with clients for new products and releases, including post-release validation, to ensure designs meet operational requirements
Documentation & Compliance: Maintain accurate documentation of processes, configurations, and incidents. Ensure all activities comply with internal policies, industry standards, and regulatory requirements

Qualification

Required

Strong knowledge of electronic trading systems, messaging protocols (e.g., FIX), and connectivity/networking fundamentals
Familiarity with Fidessa, TT, CQG, Bloomberg Tradebook & EMSX, and other OMS/EMS providers
Exceptional analytical and problem-solving abilities to diagnose and resolve complex issues quickly in a high-pressure environment
A good understanding of financial markets, market structure, and regulatory landscape is essential
Excellent written and verbal communication skills to interact effectively with traders, engineers, sales teams, and clients
A Bachelor's degree in a discipline such as Computer Science, Engineering, Physics, or Mathematics (or equivalent work experience) is typical
Previous experience in a trading support, application support, or client-facing technology role within the financial industry is generally preferred
Series 3 registration, or the ability to obtain within 6 months