Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, seeking an Analyst, Service Management to support their Global Business Services organization. This role involves managing the GBS Excellence Program and driving continuous process improvement initiatives across the organization.
Support the day-to-day execution of the GBS Excellence Program with a specific focus on the Restaurant Support Tower. Partner closely with the Senior Analyst, Service Management, to ensure tower performance feeds into the broader Excellence Program governance.
Manage Restaurant Support Tower-specific routines, including operational audits, performance monitoring within RBI’s request management platform (Freshdesk), maintenance of performance dashboards, and facilitation of tower leadership meetings and workshops.
Conduct data analysis to extract operational insights and identify opportunities for service delivery enhancement across the GBS organization.
Drive continuous process improvement, automation, and change management initiatives by leveraging tools such as Microsoft Power Platform, RBI’s ERP systems, Alteryx, SmartSheet, etc.
Engage with GBS operational towers and other stakeholders to co-create solutions, present performance findings and recommendations, and facilitate cross-functional collaboration.
Qualification
Required
Bachelor’s degree required;
Proficient in Microsoft Power Platform (especially Power Automate and Power Apps), Excel, and PowerPoint.
Strong data analysis skills with the ability to translate data into actionable business insights and recommendations.
Demonstrated ability to work effectively with cross-functional stakeholders at various organizational levels.
Self-starter with a continuous improvement mindset and strong project management skills.
Preferred
fields such as Business, Information Systems, Engineering, or a related discipline are preferred.
Relevant experience in business analysis, process improvement, service management, or a related field a plus.
Experience with Alteryx, Smartsheet, and enterprise systems such as ERP platforms (e.g., SAP) is considered an asset.
Benefits
Comprehensive global paid parental leave program
Free telemedicine and mental wellness support
Restaurant Brands International is one of the world's largest quick service restaurant companies
