HUB International is a leading insurance brokerage firm that empowers its employees to make a meaningful impact. The Benefit Technology Implementation Specialist will support clients by delivering benefit technology solutions, ensuring accurate system configuration, and providing training and ongoing service throughout the implementation lifecycle.
Configure system as needed and work within the team to meet client deliverables; including, but not limited to:
Configuring system as needed based on client provided requirements
Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans
Develop expertise building the technology solutions
Maintain thorough understanding of all internal systems to respond to general and specialized client requests
Verify technical reference information, including user guides, training manuals, and system requirements
Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution
Train clients on the use of system and provide demonstrations as needed
Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text)
Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude
Stay up to date on industry trends and best practices and perform additional responsibilities as assigned
Qualification
Required
A Bachelor's Degree or equivalent combination of education and experience
Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality)
Must be able to quickly sort through complex subject material
Strong analytical skill-set and ability to effectively use data for strategy
High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
Must possess a passion for teamwork, client service and reaching business results through problem solving
2-5 years of relevant experience
Preferred
Experience with Employee Navigator or other benefit enrollment solution preferred
Experience/knowledge in client service, benefits administration, open enrollment processes, Electronic Data Interchange (EDI) files, and/or ACA reporting is a plus
Benefits
Health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
Paid-time-off benefits such as vacation, sick, and personal days
Eligible bonuses, equity and commissions for some positions
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
