Verisk is a leading data analytics and technology partner to the global insurance industry. The Business Analyst II will manage day-to-day operations involving customer data contribution, process improvements, and carrier onboarding, while collaborating with teams to enhance operations and deliver outstanding customer service.
Create and/or utilize existing internal systems and workflows to effectively complete processes in a timely and efficient manner, while documenting communication with customers and analyzing processes to identify and implement improvements that increase productivity and reduce cycle time
Facilitate and support communication, implementation, and setup of new and existing customers via Phone, Email, WebEx, Skype, etc
Process and load data; design and implement test plans; facilitate QA through all test phases and iterations
Create and maintain documentation to support the effective implementation of repeatable processes and workflows Utilize programming guides and instructions to analyze the quality of data received from customers, data providers, and other sources, recommending actions for data quality improvements
Collaborate with cross-functional teams to understand and take ownership of business processes, recommend improvements in data management, error identification, quality control, or process automation, and resolve issues using ticket tracking tools
Work closely with Product and Operations Management staff to create, modify, and execute queries to extract, transform, and summarize data from internal databases, and to develop, implement, and maintain regular reports and dashboards with high visibility at the leadership and executive level
Present analyses, ideas, progress, and results to management and colleagues, creating clear and easy-to-understand reports
Monitor file loading processes, identify file errors, missing files, or late files, and escalate issues to the team or management
Qualification
Required
Four-year college degree in Data Science, Data Analytics, Statistics, Finance, Business Administration, or a related discipline
2–3 years' experience in data operations providing technical or analytical support/services, with experience in both B2B and B2C environments a plus
Experience within the insurance or financial services industry, with a focus on underwriting, is preferable
Knowledge of databases, dashboards, and strong skills in SQL, PowerBI, Flows, Excel, PowerQuery, and familiarity with SnowFlake
Proficiency with Microsoft Office, particularly Excel
Excellent writing, communication, and presentation skills; ability to distill complex concepts into language that is understandable and compelling to business decision makers
Highly organized and able to work efficiently on multiple projects to meet tight deadlines and changing priorities
Strong analytical and problem-solving skills
Driven, self-motivated, and self-directed; comfortable working in teams and independently to complete projects
Preferred
Benefits
Health Insurance
A Retirement Plan
Disability benefits
A Paid Time Off program
Verisk Analytics is a data analytics and risk assessment firm for the insurance sector.
