Avis Budget Group is a leading vehicle rental company that aims to redefine the future of mobility. They are seeking a VDC Support Analyst responsible for managing vehicle damage claims and optimizing billing outcomes through data analysis and decision-making.
Analyze claim data, dashboards, and reporting tools to identify trends, gaps, and incremental billing opportunities
Identify missing First Notice of Loss opportunities through data review and coordinate with operations to resolve documentation gaps
Use data insights to influence operational behavior and drive improvements in damage identification and claim accuracy
Translate analytics into actionable recommendations that improve billing dollars, net collections, and overall claim outcomes
Monitor and evaluate key performance metrics at the location and regional level, driving accountability through data transparency
Train and support field teams on the Damage Management Portal with a focus on improving data quality and reducing unallocated damages
Investigate complex claims using multiple data sources (systems, video, operational input) to accurately attribute liability
Partner cross-functionally (operations, finance, legal, IT, analytics teams) to improve processes and standardize best practices
Support continuous improvement initiatives by identifying inefficiencies and recommending scalable, data-backed solutions
Qualification
Required
Bachelor's degree
1–2 years of experience in claims, analytics, finance, or a data-driven operational role
Strong analytical mindset with the ability to interpret data, identify patterns, and make informed decisions
Experience working with dashboards, KPIs, and performance metrics to drive business outcomes
Proficiency in Microsoft Excel (including data manipulation, analysis, and reporting)
Basic proficiency in SQL for querying data from relational databases
Demonstrated ability to turn data into clear insights and communicate findings to non-technical stakeholders
Strong problem-solving skills with a proactive, investigative approach
Ability to balance data analysis with execution in a fast-paced environment
Excellent communication and cross-functional collaboration skills
Highly organized, self-motivated, and comfortable working both independently and with teams
Preferred
Experience with data visualization tools such as Tableau or Power BI
Benefits
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
Competitive salary as well as bonus potential
Avis Budget Group offers professionals and individuals with vehicle rental and sharing services.
