ABB is a global market leader helping industries become leaner and cleaner. The Business Operations Support Analyst is responsible for bridging the gap between technical environments and business needs through data analytics and operational support, focusing on system data maintenance and troubleshooting.
Provide technical support to end users by identifying and management resolution of system data maintenance and troubleshooting hardware and network related issues.
Respond to incident tickets in a timely and efficient manner.
Systems Level 1 ops support.
Subject matter experts of operational systems including but not limited to MARC, Blue Yonder suite
Proactively support the installation, management, maintenance, and optimization of internal and cross functional processes.
Execute all assign task in accordance with IS and operational processes according to the agreed RACIS specification.
Ability to navigate across all processes within the distribution network.
Provide Operations support by troubleshooting, data maintenance and submission of IT request.
Partner with internal and external providers to support system optimization.
Qualification
Required
Bachelor’s degree in Information Technology, Computer Science, or related field
Blue Yonder Suite (WMS, TMS, OMS, LMS) Experience or 2+ Years of DC Operational Experience
Strong communication and interpersonal skills
Ability to work independently and/or as a team
Preferred
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
