PTC develops, markets, and supports product lifecycle management software solutions and associated services. They are seeking a Commercial Operations Data Analyst to join their Reporting & Analytics team, focusing on creating scaled data insights for Sales and Commercial Operations organizations. The role involves partnering with various teams to drive meaningful change and support data-driven decision-making.
Provide timely insights and analytics support to internal stakeholders to make data-driven decisions
Innovate and develop new KPIs or analyses that drive a better understanding of business performance and determine the best ways to automate delivery, ranging from dashboards to integration into business applications
Create and compile materials for executive facing presentations, quarterly business reviews, and other product and customer deep dives
Partner with Sales Operations to build and scale analyses relating to sales performance / optimization, pipeline risk identification and opportunity management, and more
Create reports or analyses to directly support PTC’s annual operational planning process
Help model PTC’s worldwide sales pipeline targets by analyzing performance data, building models, and incorporating key business input
Collaborate with development teams to manage enterprise pipeline reporting applications in Qlik Sense, and Power BI, functioning as the liaison between technical development, business users, and leadership
Partner with other analytics teams, operations, data governance, and finance to ensure that the appropriate data points and sources are systematically available to enable deeper understanding of PTC’s customers
Qualification
Required
1-3 years of experience in analyzing customer-related data and generating reports
Understanding of a SaaS and subscription business and related KPIs
Passion in analytics and a customer first mindset while having the ability to tell a story using data
Experience supporting any revenue organization (sales, marketing, customer success, etc.), FP&A, strategy, or prior consulting experience
Provide timely insights and analytics support to internal stakeholders to make data-driven decisions
Innovate and develop new KPIs or analyses that drive a better understanding of business performance and determine the best ways to automate delivery, ranging from dashboards to integration into business applications
Create and compile materials for executive facing presentations, quarterly business reviews, and other product and customer deep dives
Partner with Sales Operations to build and scale analyses relating to sales performance / optimization, pipeline risk identification and opportunity management, and more
Create reports or analyses to directly support PTC’s annual operational planning process
Help model PTC’s worldwide sales pipeline targets by analyzing performance data, building models, and incorporating key business input
Collaborate with development teams to manage enterprise pipeline reporting applications in Qlik Sense, and Power BI, functioning as the liaison between technical development, business users, and leadership
Partner with other analytics teams, operations, data governance, and finance to ensure that the appropriate data points and sources are systematically available to enable deeper understanding of PTC’s customers
1-3 years working in a go-to-market analytics role, preferably in a revenue organization (sales, marketing, etc.), strategy, finance, or consulting
Bachelor’s degree in a business or a STEM field, coursework or certificates in analytics are a plus or relevant working experience
Proficient in MS Excel
Preferred
Highly self-motivated, proactive contributor who thrives in an environment that embraces cross functional collaboration and eliminating information silos
Enthusiasm for problem-solving and exploring insights from large datasets
Strong business acumen and the ability to think about the business holistically
Strong understanding of SaaS Metrics like ARR, Churn, Net/Gross Retention, Sales Pipeline, etc.
Technical aptitude to learn new tools, technologies, and methodologies
Strength in MS Power BI is highly preferred, while at least one of the following is a plus - SQL, Python, R, Knime, Alteryx, Tableau, Qlik Sense, or other visualization tools
Ability to understand complex systems and dependencies
Very proactive and strong communication skills
Benefits
PTC develops, markets, and supports product lifecycle management software solutions and associated services.
