Customer Information Researcher

Lake Forest, IL

Full-time

Hybrid

$72K/yr - $120K/yr

Entry, Mid Level

Grainger is a leading broad line distributor serving over 4.5 million customers worldwide. The Customer Information Researcher plays a crucial role in the Customer Review process, analyzing large data sets to identify trends and improve processes while collaborating across teams to enhance operational efficiency.

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Responsibilities

Curate and supplement customer information company-wide by executing standardized research and audit processes. Leverage insights from data patterns and trends to improve segmentation and support strategic decision-making
Transform vague or loosely defined problems into clear, actionable insights by assisting with research, identifying key questions, and proposing data-informed solutions
Help operations leaders define software requirements for tools that will enable scaled research processes
Assist in developing solutions and processes with a focus on maximizing team output and efficiency
Perform quantitative analysis leveraging SQL/Python – find the relevant data, transform it into a useful format, and structure the results in a consumable way
Communicate research outcomes to business partners with moderate guidance from leaders on how to structure presentations

Qualification

Required

Bachelor's Degree in science, technology, engineering, mathematics or related field
2+ years' experience working with structured data
Experience building relationships with cross functional partners
Experience communicating complex technical concepts clearly and concisely to both technical and non-technical audiences
Experience researching and gathering data using internal and external sources
Experience with statistics, basic data visualization and analysis skills: SQL required, R/Python preferred

Preferred

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support.

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