Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. They are seeking a Data Collection Specialist II to contribute to the success of the DISA Global Operations Center by applying mathematical or statistical methods to collect and summarize data in support of contract requirements.
Monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
Collaborate within the Data Collection Services team to ensure functional processes and procedures are monitored and adhered to.
Work under moderate supervision to ensure efficiency by analyzing and identifying areas of improvement and then assisting with the development of process changes that enable the team to attain integrated outcomes that are effective.
Support business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met.
Receive ad-hoc requests from team leads and provide timely responses back to requestor
Utilize report data to identify and recommend correction on routine problems and issues.
Qualification
Required
Currently possess an active Secret security clearance.
Basic understanding of IT ticketing processes, applications and Data Analytics
High school diploma and 1-3 years of experience.
Preferred
Benefits
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
