Cognizant is a leading professional services company that aids clients in modernizing their business and technology models. They are seeking a Data Collections Project Lead to oversee data collection projects, ensuring quality standards and effective communication between clients and team members.
Supervise data collection processes from preparation, setup implementation, and quality control.
Accountable for the completion of delegated tasks assigned to their projects including but not limited to; stakeholder requests, artifact upkeep, triaging bugs, expected quality of reporting, and device management (device setup, tracking, uploads, and issues)
Conduct both quality evaluations and data collections for various projects
Implement feedback from project associates and participants to improve user experience and data quality.
Detailed understanding of collection protocols and handling of queries
Reporting during set cadence for business reviews with the client.
Excellent communication skills to ensure the successful implementation of process changes and all associated tasks that support the process (artifact updates, device shipment, allocation, setup, associate training, and expected reporting)
Oversee communications between client and project associates and ensure timely resolution of inquiries
Drive compliance and follow through with team members assigned to their projects for all relevant policies and procedures.
Lead by example through support, motivation, and mentoring of all team members who are assigned to their projects
Identify and maintain project devices, item inventory for all locations including shipping and procurement of new and existing items or devices.
Hosting weekly project meetings to conduct weekly check-ins with project associates.
Track metrics for the team and create relevant action plans
Reporting for business reviews
Reporting performance reviews for assigned project members
Updating documentation for internal planning tools
Travel to all relevant collection locations if located in Bay Area: MTV & SF
Detailed and timely reporting to Team Leads about their projects including status of collection, weekly metrics, blockers or potential issues, and other mentionables that should be brought to leadership's attention.
Training of team members on new or existing workflows and any required refreshers.
Qualification
Required
Graduate
Experience: Min Experience required: (1.5 - 3 years in similar industry or role) / should have mentored a team / or played a role of an acting Team lead
Attention to detail, good decision making skills
Critical thinking and adaptability
Excellent communication & writing skills
Ability to work under the stipulated timelines and be able to multitask
Should be able to identify the areas of opportunity that will contribute to the overall development of the process metrics
Should be flexible in terms of shifts, taking responsibility, and Initiatives for the process
Strong knowledge on the uses of Google sheets, slides, docs, etc.
No attendance or compliance issues
Preferred
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
