Shorelight is a leading international student marketplace in the United States, focused on reinventing the international education experience. The Data Integration Analyst will support external data integrations, work collaboratively with teams to improve processes, and ensure high-level customer service while maintaining technical expertise.
Implement and support data integrations between different Shorelight systems and between Shorelight and customers, and vendors, systems
Analyze project issues/gaps, identify opportunities for improvement, and collaborate with IT leadership to implement potential solutions
Communicate constructive feedback to involved parties on a regular and ongoing basis
Create templates and standardized workflows that improve consistency of outcomes and efficiency
Monitor scheduled jobs and diagnose / resolve any issues in a timely manner
Troubleshoot integration failures among enterprise front- and back-office applications (ERP, CRM, Financial, Planning, and other systems)
Work with users to answer integration related questions and diagnose points of failure
Maintain and develop strong technical expertise in key technologies in use within Shorelight
Prioritize and manage multiple open issues at one time
Escalate tickets proactively to responsible specialists or senior team members
Provide weekly status reports for system performance and for projects that include project issues/gaps
Contribute to process documentation
Demonstrate initiative in recommending enhancements and improvements
Assume other duties as required
Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security
Qualification
Required
Bachelor’s degree
2+ years in a technical role
Analytical, problem solving, and testing skills.
Excellent oral and written communication skills.
Experience and proficiency in managing projects
Eligibility to work in and travel freely to and from the United States without sponsorship
Preferred
Bachelor’s degree in computer science, information technology, or related field
4+ years in technical management, project management or related role
Previous support or customer service experience
Experience with batch scripting
Understands the fundamentals of data integration processes among business systems and data warehouses in multiple DBMS environments, including cloud-based systems
Foundational SQL knowledge – ability to read and explain queries
Experience working with large-scale data warehousing.
Benefits
Shorelight is a leading international student marketplace in the United States.
