CoStar Group provides commercial and residential real estate information, analytics, and online marketplaces, with STR delivering hospitality performance data and benchmarking products. The Data Operations Associate loads and validates performance data, manages report delivery and data feeds, responds to client requests, and collaborates with internal and external stakeholders to maintain data accuracy and confidentiality.
Load performance data from corporate submissions, automated data feeds and manual data files:
Perform data quality checks – research and accept/reject data
Contact data providers to understand and resolve data discrepancies
Communicate effectively and professionally with properties, clients, and other industry professionals regarding STR/CoStar’s policies and guidelines
Notify the research department of any census related issues (room supply, open dates, etc.)
Work with internal stakeholders to monitor and improve participation levels
Conduct daily, weekly, and monthly processing procedures
Respond to clients via email in an effective and timely manner
Help teams run pre-processing checks on weekly and monthly data
Generate, check, and send selected reports to corporate clients and individual properties
Act as an internal point of contact for data related queries
Manage workflow requests and work with clients to assist in the setup of data delivery
Stay knowledgeable of industry trends and industry news that may affect the data
Work on various projects as needed and able
Help clients automate their data submission to STR from various technology vendors
Identify new opportunities for automated data transfer to STR with new technology vendors
Support growth in data participation
Maintain and deliver daily, weekly, and monthly deliverables to clients
Complete assigned delivery tasks with a high degree of accuracy
Notify the team and business when there are issues impacting delivery timelines
Partner with internal teams (e.g. IT, Global Data Operations) to resolve delivery issues as efficiently as possible
Adjust and update report setups per client requests
Adhere to STR’s and CoStar’s standards and guidelines for data confidentiality
Other duties may be assigned as required
Qualification
Required
Bachelor's degree required from an accredited, not-for-profit, in-person college/university
Minimum of 1+ years of relevant work experience
A track record of commitment to prior employers
Data Skills: creative, innovative, and analytical. Strong confidence in using and manipulating quantitative performance data
Ability to manipulate big data sets/work with disparate data sets
Excellent written and verbal communication skills; ability to communicate effectively and establish strong working relationships with executive management, internal clients, team members and other departments
Strong knowledge of Microsoft products, in particular Excel, PowerPoint and Word
Ability to work both independently and as part of a team
Experienced in dealing with urgent internal and/or external requests while maintaining the turnaround times for other projects
History of working in a detail orientated role whereby attention and focus was a priority
Positive can-do attitude, with willingness to learn new ways to accomplish objectives
Highly organized, with strong time management skills
Be a team player, as a member of an international team
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply
Preferred
Bachelor's degree in the field of hospitality, data, business management or finance
Knowledge of STR data, products, and clients
Knowledge of hospitality technology; PMS, RMS, BI Tools
Experience of working within the hotel/travel/tourism industry
Financial literacy, including familiarity with P&L statements and related performance indicators
Experience with API integrations and SFTP data transfers is highly desirable
CoStar Group is not able to provide visa sponsorship for this position
Benefits
Generous compensation and performance-based incentives
Internal training and tuition reimbursement
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Access to CoStar Group’s Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
CoStar Group (NASDAQ: CSGP) is the provider of commercial real estate information, analytics and marketing services.
