Data Operations Support Analyst, CoStar - London

London, England

Full-time

Onsite

Entry Level

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. The Data Operations Support Analyst will support and grow the utilization of data feeds, working with customers to demonstrate the benefits of automated processes while ensuring high levels of customer service.

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Responsibilities

Develop strong understanding of the benefits of using data feeds to our customers
Outreach to customers who are underutilizing data feeds
Increase data feeds usage and overall knowledge/experience of the customer
Master complexities of the commercial real estate business and competitor behavior to engage in value-added conversations with customers
Recommend different and/or additional features or services for assigned accounts to ensure best value for customer
Meet with customers to review feed quality, onboard new properties, verify accuracy of information being provided
Track detailed activities describing interactions with customers
Use customer service skills to put customers at ease and provide exhaustive and comprehensive troubleshooting of the data feeds process before escalation
Follow and apply standard operating procedures consistently
Ensure customer has a positive and pleasant experience
Maintain relationships with primary feed contacts within their book of business
Analyze, investigate, and resolve technical issues reported by clients
Establish direct feeds with customers
Manage existing technical partnerships with software providers
Collaborate cross-functionally with Research, Sales, Product, and Engineering teams
Present information to internal and/or external contacts for the purpose of problem solving

Qualification

Required

Bachelor's Degree or equivalent
A track record of commitment to prior employers
Strong experience with building rapport over the telephone and overcoming objections in a customer service environment
Proven ability to effectively build and maintain mutually beneficial relationships with clients
Excellent verbal and written communication skills
Results orientated - ability to prioritize, multitask, drive, and achieve while working to deadlines under pressure
Analytical approach with the ability to interpret information and trends and detail oriented
Ability to learn new systems and organize workload in a fast-paced work environment
Ability to adapt quickly in a technology led environment
Strong interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences
Ability to be flexible and adapt to changing situations at a high growth company
Demonstrated knowledge of commercial real estate

Preferred

Knowledge of French, German or Spanish a plus
Preference given to candidates who possess a thorough understanding of commercial real estate, including the marketing objectives of property owners and agents