Digital Platforms Specialist

Radnor, PA

Full-time

Hybrid

$54K/yr - $96K/yr

Entry, Mid Level

Lincoln Financial is a company focused on helping people plan for their financial security. They are seeking a Digital Platform Specialist to perform digital platform operations, support analysis and user assistance, and manage vendor relationships while ensuring compliance and contributing to innovation initiatives.

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Responsibilities

Executing routine platform maintenance and monitoring tasks to ensure system stability and performance.
Assisting with platform analysis by collecting data, generating reports, and identifying basic trends.
Providing first-level support for platform users by troubleshooting common issues and escalating complex problems.
Supporting integration projects by performing testing, documentation, and validation activities.
Maintaining vendor relationships by coordinating routine communications and tracking deliverables.
Ensuring compliance with internal control functions by following established procedures and guidelines.
Participating in innovation research by conducting literature reviews and feasibility assessments.
Documenting processes and procedures to maintain knowledge base and support team operations.
Contributing to platform advocacy initiatives by preparing materials and supporting stakeholder communications.
Assisting with platform evaluations by gathering requirements and conducting basic assessments.
Implementing AI tools and processes to improve efficiency and support automated workflows.

Qualification

Required

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
1 - 3+ Years experience in marketing, sales, and/or technology management directly aligned to the specific responsibilities for this role (Required)

Preferred

Benefits

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future.

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