Brown & Brown provides risk management solutions to help protect what our customers value most. The EDI/Data Specialist will oversee software implementation processes, including data analysis, EDI configuration, testing, and customer training, ensuring effective automation for health care compliance and benefits enrollment.
Audit and upload data for moderately (or greater) complex new customer website implementations or on an ongoing basis for existing customers.
Create and configure new and existing EDI files for moderately (or greater) complex customer websites (using third party software), following established SOPs and best practices.
Primarily responsible for final testing and auditing of own work and others, Analyst, and Senior Analyst configured EDI of low to moderate complexity software to ensure proper functioning, with oversight.
Strong ability to interpret and follow SOPs and assist with providing guidance on the development of SOPs and provide SOP process improvement considerations for primary platform.
Build courteous and successful relationships with customers, vendors and carriers to improve customer retention.
Provide direct and indirect (through teammate development) daily support to assigned customers and/or customers as directed
Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates.
Accountable for individual quality assurance on low to moderate complexity EDI builds.
Anticipates and responds to customer support questions as assigned and working directly with customers.
Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
Follow department guidelines, policies and procedures; including professional development and continuing education required for valid licensing.
Primarily responsible for providing training and mentorship of Analyst and Senior Analyst.
Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.
Pursues a course of personal, professional development.
All other duties as assigned.
Qualification
Required
Ability to obtain licensure in Life and Health Insurance
Associate’s, or bachelor's degree, or equivalent work experience
2-5 years of applicable software implementation experience
Ability to readily learn and apply new information/concepts.
Proficient with MS Office Suite
Experience working with personal computer database applications
Exceptional telephone demeanor, professional approach to problem-solving
Ability to maintain a high level of confidentiality
2-4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors
1-2 years of experience with employee data file manipulation and EDI file development
Preferred
Benefits
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
