Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact. The Engineer will provide technical support to customers and internal personnel, answering technical questions, processing sales leads, and assisting with troubleshooting and customer complaints.
Answer customer phone calls, e-mails, and Im's requests by providing in-depth technical information on Evoqua Water technologies products and applications.
Qualify and enter thrive leads and assign to sales teams. Maintain up to date knowledge of Evoqua Water Technologies products and applications, market trend and competitive products.
Support customer warranty claims and report problems and information to appropriate personnel.
Support customers with troubleshooting, water system problem solving.
Identify spare parts, consumables and spare part numbers. Setting up spare part for ordering.
Develop cross reference lists and product support and troubleshooting documentation.
Draft Service bulletins
Collaborate with cross functional teams
Train and educate team members on new processes or products
Qualification
Required
Strong computer skills with knowledge of MS word, outlook, excel, and SAP knowledge.
A bachelor’s degree in Engineering or a related field with at least 2 years' experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
Strong analytical and problem-solving skills.
Proficiency in data analysis and simulation software.
Knowledge of chemical process engineering and safety regulations.
Excellent communication and teamwork abilities both telephone and e-mail responses.
Excellent organizational skills and ability to handle multiple projects simultaneously.
Preferred
Benefits
Medical
Dental
Vision plans
401(k) with company contribution
Paid time off
Paid parental leave
Tuition reimbursement
Xylem is a large global water technology provider, enabling customers to transport, treat, test, and efficiently use water.
