Global Equities - Neovest - Technical Client Service - Analyst

Orem, UT

Full-time

Onsite

Entry Level

JPMorganChase is one of the oldest financial institutions, providing innovative financial solutions to a diverse clientele. As a Technical Client Service Analyst, you will deliver exceptional support services to Neovest customers, addressing both technical and business-related issues while effectively communicating with clients and internal teams.

Apply Now

Responsibilities

Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration
Provide prompt and accurate responses to customers within SLAs as defined by the level of Service purchased by the customer
Prioritize all customer incidents and manage multiple client issues simultaneously
Understand and use Jira/Confluence management tool, including how to update, escalate and resolve incidents
Interact with various levels of client and firm management through both written and verbal communications
Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible
Perform all due diligence, identify workarounds to bugs and customer issues whenever possible as well as common issues and techniques for addition to Knowledge Base
Work to understand client's business needs above and beyond the immediate requirements
Analyze data or information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
Manage tasks effectively to maximize productivity, as well as identify and address complex database performance issues and implement solutions in timely manner

Qualification

Required

You have Bachelor’s degree (or equivalent) and have at least 2+ years of experience working in a financial services/software client support environment
You are ambitious, self-driven, and looking to work in a fast-paced environment
You demonstrate excellent English Language skills (Oral and Written)
You demonstrate ability to quickly and confidently assess risks, and associated urgency as it pertains to client deliverables/tasks as they arise as well as strong problem solving and troubleshooting skills
You demonstrate exposure to some application knowledge as it pertains to the financial industry. More specifically buy side trading applications, protocols, and interfacing applications. (OMS, EMS, FIX protocol)
You demonstrate knowledge of IT infrastructure and Windows OS in a support related setting, demonstrate working knowledge and experience using database access tools (e.g., SQL Server Management Studio) and have ability to read and develop complex queries using SQL
You have exposure and working knowledge set of network and domain architecture as well as have solid business acumen and awareness of trading/portfolio management/trade operations implications of decisions
You have ability to function in an environment that requires flexibility, good judgment and sound decision-making based on limited information and/or extreme conditions and have proven ability to understand and develop concept driven solutions and problems
You demonstrate critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Making good decisions and solving problems while under pressure
You have a good sense of teamwork – you project confidence tempered with humility. You should be a team player willing both to steer the team towards success and to fully support the team when others are steering
You demonstrate creative thinking – you develop, design or create new applications, ideas, relationship systems, or products, including artistic contributions

Preferred

Exposure to programming languages a plus (e.g. C++, VB, .C#, .NET)

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Glassdoor

4.0

Founded in 2000

New York, New York, USA

10001+ employees

https://www.jpmorganchase.com/

5 other Similar Jobs

Capital One

Sr Associate, Data Analyst - Card