American Express is a company built on a long history of innovation and commitment to its customers. They are seeking an Implementation Analyst to support the onboarding of partners by managing venue builds, assisting with data imports, and providing operational and analytical support to internal teams. The ideal candidate will be detail-oriented, a strong communicator, and capable of managing multiple priorities in a fast-paced environment.
Support Onboarding: Assist Implementation Specialists and Managers with the end-to-end onboarding process for new partners, ensuring timely and accurate setup of venues, partner surveys, and training resources across systems.
Venue Configuration: Manage the creation and configuration of new venue builds, ensuring all data, settings, and integrations are accurate and aligned with partner requirements.
Cross-Functional Collaboration: Partner closely with internal teams (Sales, Partner Success, Product Operations, Support, and Benefit Operations) to ensure smooth and transparent communication throughout onboarding.
Data Imports & Centralization: Support the centralization of import processes by collaborating with the Imports team to validate partner data, troubleshoot import errors, and ensure clean data migration.
Process Improvement: Identify and implement improvements to streamline import workflows, reduce onboarding time, and minimize errors.
Operational Efficiency: Identify opportunities to enhance workflows and optimize the overall partner onboarding experience.
Training & Enablement: Own the creation and maintenance of training videos and partner resources, including scripting, recording, and updating materials as needed.
Operational Support: Provide assistance with miscellaneous operational tasks (e.g., data transfers, RASC submissions, or reporting) as needed.
Churn Tracking: Support the partner churn process to ensure accurate tracking and operational efficiency.
Qualification
Required
Bachelor’s Degree required
1–3 years of experience in implementation, operations, or a related field (hospitality or SaaS experience preferred)
Strong attention to detail with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
Excellent communication, organization, and problem-solving skills
Demonstrated project management experience (e.g., leading meetings, tracking progress, providing status updates, managing risks/issues)
Comfortable working cross-functionally and adapting to evolving processes and systems
Experience analyzing data and responding to ad hoc partner or internal requests
Familiarity with hospitality industry terminology and operations
Proficiency in Google Workspace and Excel; experience with Salesforce preferred
Strong work ethic, professionalism, and interpersonal skills with a collaborative approach
Preferred
hospitality or SaaS experience preferred
experience with Salesforce preferred
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
