Itron, Inc. is innovating new ways for utilities and cities to manage energy and water. As an Implementation Specialist, you will support the implementation of AI-powered technology for utility clients, ensuring a successful integration process and advocating for client needs within the organization.
Support the full customer implementation process, defining to-be processes, scoping out data integration needs, running user training sessions, and anything else that needs to be done to have a successful implementation
Work with customers to understand their data and to gather custom business and technical requirements
Run preliminary analysis of client data to ensure smooth data transfer to internal teams
Manage and report project status and forecasts
Configure client specific functionality in the software (i.e. tailored workflow creation, custom reporting requests, etc.)
Testing and documenting of underlying data models, processes, and reports to meet functional design and specifications
Supporting the development and delivery of customized user acceptance testing and training materials for end users
Clearly capture and articulate client needs to our R&D team (product, software engineering, machine learning) to influence the direction of Itron's new product features
Become an SME on Itron products, including understanding how artificial intelligence can be used in the utilities industry to help our clients
Qualification
Required
1-4 years of experience in technology, engineering, or analytics related field
Bachelor's degree in related field or equivalent experience
Strong analytical, critical thinking and problem-solving skills
Track record of excellent customer service skills with the ability to influence through data-driven story-telling & customer decision trade offs
Strong organizational, time management, and communication skills
High degree of accountability
Possesses strong Excel & presentation skills
Familiarity performing business analysis
Willingness to travel within Canada and the United States (20%-25%)
Knowledge of SQL, JSON, databases and general data technologies
Preferred
Knowledge of visualization (eg. PowerBI, Tableau) and data prep tools (any ETL tool) are a plus
Utility or Energy related field experience is a plus
Benefits
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries.
