Integrations Solutions Specialist, Visual Lease

Woodbridge, NJ

Full-time

Onsite

$55K/yr - $75K/yr

Entry, Mid Level

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. They are seeking an Integrations Solutions Specialist to assist clients with technical questions related to integration tools, ensuring customer satisfaction and supporting the adoption of integration capabilities.

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Responsibilities

Take ownership of all customer support cases related to our SFTP Connector, public APIs, Custom Accounting Feeds, and SSO.
Provision new instances of Integrations product offerings, following established procedures.
Document details and events of Integration requests/incidents by creating, managing, and resolving cases in the support ticketing system.
Develop data translation documentation and data processing flow using current tools and software.
Work with clients to configure systems and coordinate necessary training.
Coordinate relationships with clients and third-party vendors.
Create documentation for future reference, training, and support purposes.
Partner with senior Integrations staff, engineering, and support staff on ad-hoc projects and escalated requests.

Qualification

Required

Bachelor’s degree required from an accredited, not-for-profit University or College.
Driven and independent learner with the ability to grasp technical concepts and workflows quickly.
Demonstrated ability to work independently and collaboratively in a team setting.
Strong organizational skills with the ability to manage multiple competing priorities.
Excellent written and verbal communication skills.
Basic understanding of Windows applications and SaaS platforms.
Professional, positive, and nurturing attitude with all clients.
Strong sense of urgency and responsiveness.
Self-motivated with a proactive approach to tasks.
A track record of commitment to prior employers.

Preferred

Bachelor’s degree in computer science or a related field from an accredited, not for profit University or College.
2+ year related experience interacting directly with customers and resolving customer concerns or challenges.
1+ year related experience troubleshooting API and flat file SFTP integrations.
4+ months of SQL experience (academic or professional).
Experience using customer management tools, such as Salesforce.
Understanding of database and web-based software.
Interest or experience in the commercial real estate industry is a plus.
Willingness to work flexible hours, including occasional after-hours or on-call support.

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

CoStar Group (NASDAQ: CSGP) is the provider of commercial real estate information, analytics and marketing services.

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