ICF is a global consulting and technology services provider focused on making big things possible for our clients. As a Data Analyst, you will help evaluate system issues, streamline operations, and improve data-driven decision making through careful analysis.
Analyze trends, volume, and demographics for multiple key mission critical programs
Track complaints and data from multiple intake channels; log and summarize cases in web-based systems.
Enter and manage agency-related data in Tableau for statistical analysis and reporting.
Identify trends across data sources, support the development of business insights, and help streamline operations.
Conduct quantitative and qualitative analysis to support predictive modeling and compliance efforts.
Utilize CRM tools and RAD applications, perform technical writing, and assist in process mapping and workflow documentation.
Provide data entry, reporting, and analysis for case management and intake systems in a secure environment.
Support cross-functional collaboration with field and HQ personnel and provide data for executive decision-making.
Qualification
Required
US Citizenship is required (required by the federal government for this position).
Must be able to obtain a DHS Public Trust clearance.
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
2+ Years experience in data analysis and a Bachelors Degree OR associate degree and 3+ years of related experience; OR 5+ years of related experience without a degree.
1+ years experience in Microsoft Excel and Word
1+ Years experience conducting database searches and summarizing findings under tight deadlines.
1+ years experience working with ServiceNow as an end-to-end Case Management System.
Strong organizational and time management skills.
Critical thinking and analytical capabilities for programmatic and operational reporting.
Attention to detail in reviewing and entering sensitive government data.
Familiarity with predictive analytics and data visualization in tools like Tableau.
Detail-oriented tendencies with excellent problem-solving and analytical abilities.
The ability to work effectively in a team-oriented, collaborative environment.
Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally.
Preferred
Strong reading comprehension, writing, and communication skills.
Intermediate proficiency in Microsoft Excel and Word.
Knowledge of immigration law or prior experience in law enforcement environments.
Ability to read and comprehend English and Spanish documentation.
Active DHS public trust; OR an active public trust at any agency
Benefits
ICF is a global consulting and technology services provider focused on making big things possible for our clients.
