Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions. The Master Data Associate will be responsible for the successful contract setup in SAP, ensuring accurate customer account data, and providing support to the Customer Service team.
Liaise with local/national teams to deliver accurate account changes and updates
Responsible for the timely entry and upload of new locations on a daily basis in SAP
Responsible for all data integrity and input accuracy
Accountable for accurately updating account data and ensuring that quality checks have been used to maintain data integrity
Identify duplicate locations and liaise with the field to clarify accuracy
Responsible for ensuring CSA completion to company standards to permit effective client set up and minimise master data issues leading to residual invoice/service issues
Liaise directly with Customer Services CCAs and Sales to clarify and ensure data accuracy and ensure company standard maintenance
Form an effective communication structure and liaise directly with operations in terms of routing input and welcome letter generation
Periodic auditing to ensure master data integrity
On-going housekeeping and data cleansing to guarantee all accounts are consistently accurate
Liaise with other Support Centre departments to maintain centralised data elements
Daily management of clearing any failed bdoc’s and Ibase errors
Manage/clear the VFX3 report
Run the ‘invoices not on invoice list’ report and correct as necessary
Qualification
Required
University/college education or equivalent experience
Previous experience in customer service and in data input/management
Proficient in MS Office products and expert in use of MS Excel
Proficient in MS Visio
Proficient with computer systems to maintain a current database of accounts
SAP experience is of great value
Able to read, analyse and interpret client contracts and other documents related to contract administration
Strong organisational and interpersonal skills
Excellent business communication skills required
Excellent collaboration skills required
Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts
Maintain a high level of professionalism while working with clients
Must be accountable and be able to work with minimal supervision
Excellent customer service skills
Temperament to work in a multi-task, fast-paced, deadline-oriented environment, with a proven record of success
Willing to work in a team environment
Must be accountable and be able to work with minimal supervision
Results oriented
Detail oriented
Preferred
Benefits
Contributory Pension Scheme
Life Insurance
Cycle to Work Scheme
Access to SteriCares, our employee support fund
Stericycle University 6 Our online library of self-development & learning
Annual performance related pay review.
Referral Scheme (Earn by introducing people in your network to the Stericycle family)
Flu voucher
Eye Test voucher
And more5
Stericycle provides solutions that protect people and brands, promote health, and safeguard the environment.
