Neovest - Technical Client Service Specialist - Associate

Orem, UT

Full-time

Onsite

New Grad, Entry Level

JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions globally. They are seeking a Level 2 Technical Client Service Specialist to provide advanced support services to Neovest customers, serving as an escalation point for the Level 1 support team and ensuring a seamless customer experience.

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Responsibilities

Act as an escalation point for the Level 1 support team, providing guidance and advanced troubleshooting for complex technical and business-related issues.
Deliver exceptional front-line support services to Neovest customers through email and phone channels.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues related to application use, configuration, and system access.
Provide prompt and accurate responses to customers within SLAs as defined by the level of service purchased by the customer.
Prioritize and manage multiple client issues simultaneously, ensuring timely resolution.
Utilize Jira/Confluence management tool to update, escalate, and resolve incidents, and contribute to the Knowledge Base with common issues and solutions.
Interact with various levels of client and firm management through both written and verbal communications.
Analyze data or information to identify underlying principles, reasons, or facts by breaking down information or data into separate parts.
Manage tasks effectively to maximize productivity, identify and address complex database performance issues, and implement solutions in a timely manner.
Work to understand clients' business needs above and beyond the immediate requirements, fostering a strong relationship of trust with them.

Qualification

Required

Bachelor's degree (or equivalent) in Information Systems, Computer Science, Business/Finance, or a related field.
Proven experience in a Level 1 support role within an EMS, OMS, or PMS client support organization.
Strong communication skills (oral & written) and outstanding customer service skills, including empathy, tenacity, and a strong sense of urgency.
Exposure to programming languages (e.g., C++, VB, C#, .NET).
Demonstrated ability to assess risks and associated urgency quickly and confidently as it pertains to client issues.
Advanced knowledge of IT infrastructure, Windows OS, and database access tools (e.g., SQL Server Management Studio).
Ability to read and develop complex queries using SQL.
Proven ability to understand and develop concept-driven solutions and problems.
Ability to function in an environment that requires flexibility, good judgment, and sound decision-making based on limited information and/or extreme conditions.
A team player with a good sense of teamwork, willing to support and guide the Level 1 support team.

Preferred

Experience with electronic trading software support and analytic software support.
Strong business acumen and awareness of trading applications, protocols, and interfacing applications.
Experience with network and domain architecture.

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Glassdoor

4.0

Founded in 2000

New York, New York, USA

10001+ employees

https://www.jpmorganchase.com/

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