Operations Analyst II

Englewood, CO

Full-time

Onsite

$63K/yr - $90K/yr

Entry, Mid Level

EchoStar Corporation is reimagining the future of connectivity, offering services like satellite television and smart home installations. The Operations Analyst II will be responsible for ensuring the stability and success of software updates and product launches, working cross-functionally to enhance customer experience and optimize business processes.

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Responsibilities

Serve as SME for Direct Broadcast Satellite, set-top box technology, and wireless/wired signal paths, leading enterprise-level troubleshooting and long-term resolution of complex system issues
Leverage data, symbolic reasoning, dashboards, and alarming systems to diagnose root causes, identify emerging trends, and drive timely escalations
Partner with testing and technology teams to validate launch readiness, conduct post-launch audits, and ensure frontline teams are fully equipped to support new products and features
Enhance agent tools by surfacing actionable data and insights that simplify workflows and improve both customer and agent experiences
Drive AI and automation initiatives to optimize application performance, reduce issue impact, and accelerate speed-to-resolution
Synthesize multi-source data to assess business impact, analyze call drivers and spikes, and refine workflows through cost-benefit and root-cause analysis

Qualification

Required

1+ years of call center experience or BS in a quantitative field such as math, science, or business analytics
Translate complex technical data for non-technical audiences and deliver clear, compelling presentations to Senior Management and Directors
Provide 'white-glove' stakeholder support, building trusted partnerships while resolving high-stakes, enterprise-impacting issues
Partner cross-functionally with Product, Engineering, and CX teams to influence solutions, align priorities, and drive enterprise-wide outcomes
Apply advanced quantitative and qualitative analysis to synthesize complex technical challenges into actionable, customer-centric insights
Design and implement innovative solutions to resolve legacy problems, optimize inefficient processes, and improve operational performance
Lead multiple high-priority initiatives simultaneously, demonstrating operational resilience, adaptability, and execution excellence in fast-paced, ambiguous environments

Preferred

Benefits

Versatile health perks
Flexible spending accounts
HSA
A 401(k) Plan with company match
ESPP
Career opportunities
A flexible time away plan

EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands.

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