Operations Analytics Analyst – Commercial Real Estate
Bethesda, MD, USA
Full-time
Hybrid
$60K/yr - $70K/yr
Entry Level
Walker & Dunlop is one of the largest providers of capital to the commercial real estate industry, committed to creating meaningful change in communities. The Operations Analytics Analyst – Commercial Real Estate will support reporting, data validation, and process improvement initiatives across the Debt Operations platform, focusing on operational analytics and stakeholder coordination.
Build, maintain, and improve recurring reports, trackers, dashboards, and analytical tools using Excel, Power BI, and other available systems
Analyze operational, loan-level, and process data to identify trends, exceptions, risks, and opportunities for improvement
Aggregate data from multiple sources and translate findings into clear summaries, visualizations, and presentation materials
Support user acceptance testing for systems and tools used by Debt Operations, including test planning, issue tracking, release validation, and stakeholder communication
Maintain process documentation, field dictionaries, change logs, submission checklists, quick-reference guides, and training materials
Collaborate with Underwriting, Closing, Servicing, Asset Management, Compliance, Technology, and other stakeholders to align definitions, prioritize fixes, and communicate updates
Develop a practical understanding of W&D’s commercial real estate lending platform, loan lifecycle, operational workflows, and data flows
Perform other duties as assigned
Qualification
Required
Bachelor's degree in finance, business analytics, information systems, real estate, economics, accounting, business administration, data analytics, or a related field required
1–3 years of relevant experience in commercial real estate, financial services, lending, servicing/asset management, operations, analytics, business systems, data analysis, or a related field
Strong analytical skills
Attention to detail
Interest in commercial real estate finance
Curiosity about how data and technology can improve business operations
Ability to work confidently with data
Clear communication skills with stakeholders
Ability to quickly build a strong understanding of commercial real estate lending and servicing operations
Ability to learn new systems, data structures, tools, and business processes quickly
Clear written and verbal communication skills, including the ability to explain data or system issues to non-technical stakeholders
Ability to show ownership of work, take on new challenges, acknowledge growth opportunities, and demonstrate patience when learning new processes
Courtesy, respect, and thoughtfulness when working with colleagues, stakeholders, and business partners
Preferred
Internship, project, coursework, or work experience involving data analysis, reporting, financial analysis, database work, process improvement, or business operations preferred
Commercial real estate experience is helpful but not required; demonstrated interest in commercial real estate, real estate finance, lending, or financial services is strongly preferred
Experience working with cross-functional teams, business stakeholders, or operational processes preferred
Familiarity with BI / visualization tools (Power BI, Power Query, DAX strongly preferred), including experience building or maintaining dashboard, reports, or visualizations
Familiarity with SQL preferred
Proficiency using AI tools such as ChatGPT to support analysis, documentation, workflow efficiency, and problem-solving strongly preferred
Benefits
The opportunity to join one of Fortune Magazine’s Great Places to Work winners
Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation™, some of which include:
Up to 83% subsidized medical payroll deductions
Competitive dental and vision benefits
401(k) + match
Pre-tax transit and commuting benefits
A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
Paid maternity and parental leave, as well as other family paid leave programs
Company-paid life, short and long-term disability insurance
Health Savings Account and Healthcare and Dependent Care Flexible Spending
Career development opportunities
Empowerment and encouragement to give back – volunteer hours and donation matching
*Eligibility may vary based on average number of hours worked
Walker & Dunlop is a commercial real estate finance and advisory firm that creates strong capital markets and investment sales capabilities.
