Quant Analytics Senior Associate - Customer Loyalty Analytics

300 N King St, Wilmington, DE, 19801, US

Full-time

Onsite

Entry, Mid Level

JPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Quant Analytics Senior Associate in Customer Loyalty Analytics, you will support analytics projects to enhance customer experience and drive strategic insights across teams.

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Responsibilities

Leverage analytical applications (SQL, Alteryx, Python, Tableau, Adobe Analytics, Competitive Intelligence) to analyze complex data sets
Clean, transform, and interpret trends and patterns in data
Facilitate identification of KPIs and conduct trend analysis, segmentation, and optimization
Lead partnerships with Customer Experience Groups to advise on strategies and deliver actionable analysis
Stay updated on AI, Machine Learning, and Generative AI trends to enhance analytical capabilities
Prepare and deliver presentations with compelling data narratives for executive audiences
Document data lineage and scope analytics projects
Develop hypotheses and conduct data analysis to generate insights
Collaborate with cross-functional teams to improve customer experience
Present findings in regularly scheduled analytics meetings and Business Unit Reviews

Qualification

Required

2+ years of related experience
Bachelor's degree in a quantitative or related field
Technical knowledge of data management, governance, big data platforms, and data architecture
Structured thinker with effective written communication skills
Ability to present fact-based recommendations clearly and concisely
Superior written and oral communication skills
Ability to communicate effectively with all levels of management and business partners
Proactive and results-driven with a proven track record of execution

Preferred

Master's degree or PhD in a relevant field
Experience with advanced analytics tools and methodologies
Familiarity with AI, Machine Learning, and Generative AI applications in analytics
Experience delivering presentations to executive audiences
Demonstrated ability to “tell a story” with data
Experience working in cross-functional teams
Strong business judgment and collaboration skills

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Glassdoor

3.9

Founded in 2000

New York, New York, USA

10001+ employees

https://www.jpmorganchase.com

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